WD My Passport Essential 500GB External Keeps Disconnecting from USB3

Hi all,

So today i brought a new External hard drive today and started copying files to it (as you do)
from my PC (usb2) it worked fine,
but then when i connect it to my latop (TOSHIBA satellite L840) it keeps disconnecting within 5 seconds of copying regardless of file size ONLY when its connected to a USB 3 socket
i can copy stuff to and from the laptop using USB 2.0, but for some reason it doesnt like my USB3 ports :/

all software/firmware updated, usb3 drivers installed, windows even tells me it can peform faster if i connect to the usb3 port (silly windows

any help would be GREATLY appreciated

thanks in advanced :)

If it is giving you the message that the drive can perform faster, it sounds like the computer doesn't have the USB 3.0 drivers installed for those ports. Most USB 3.0 ports have separate, specific drivers to enable the 3.0 speeds.

just while i was making this screenshot, it disconnect twice (not copying any files) :/

USB3 Driver: Intel
External HDD: Western Digital

if thats what you mean?

ok, its the laptop, or the hard drive,
i tried to copy 65GB of music onto it using usb3 then usb2 and they both didnt work
so what does that mean?

Oh dear, I see I shall have a go at it in the morning! Thankyou very much golden!! And everyone else!!