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Windows 7: Upgrading RAM

23 Nov 2012   #21
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

What does the system say is installed 8gb or 16gb.?


My System SpecsSystem Spec
.
23 Nov 2012   #22
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

The OEM determines the specs for the motherboard and may have it set to a max of 8GB RAM. The CPU can address 32GB but only if the motherboard/chipset supports it.
My System SpecsSystem Spec
23 Nov 2012   #23
nashama

Windows 7 Ultimate 64-bit SP1
 
 

Task Manager / Resource Monitor detects 16GB (and the math works CORRECTLY ..... Available, Free, cache, etc makes sense w.r.t 16GB of installed RAM).

I'll post the screenshot later when I reach my PC.

Britton30 : BUt the official Fujitsu docu't says 16GB RAM as Maximum RAM (which the support personnel has judged as "theoretical" and I'm still waiting for his official clarification / response).

If required I can post the screebshot of his email as well (with all due respect to Fujitsu-Germany and their Japanese counterparts)

Regards
My System SpecsSystem Spec
.

23 Nov 2012   #24
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I am guessing your laptop has only two SODIMM slots, yes, no?
The motherboard and PC specs say maximum RAM supported its 16GB. It should work with 2X8GB sticks.

Upgrading RAM-lifebook-ah532.jpg


My System SpecsSystem Spec
23 Nov 2012   #25
nashama

Windows 7 Ultimate 64-bit SP1
 
 

Yes, this laptop has 2 slots.
And you are correct about the module sizes as well
Plz check this:
http://www.fujitsu.com/fts/products/computing/pc/notebooks-tablets/all-round/lifebook-ah532/
There is another email from Fujitus service support (I don't like to exaggerate or make a controversy .... but just curious and its getting a bit interesting):
The excerpt is copied below.

" I cannot understand how you can install memory which does not exist.
At the moment there are no Fujitsu certified 8GB RAM modules for the LIFEBOOK AH series, only 4GB modules are available.
If you use any components which are not certified for this Fujitsu notebook, we do not give you any warranty on function/ malfunction.
Please contact your local reseller, if he promised it would fit.
May be 8GB modules will be certified and sold in future, but it has to be original memory".

I already sent him a reply that 8GB is available and infact I already installed 2 * 8GB and my PC i reading it successfuly and the task manager calculations make sense.

(But I understand his point is he or Fujitsu CANNOT guarantee a safe operation for 2 * 8GB modules becasue they may not have tested this as against 2 * 4GB modules which they may have tested and certified for safe operation)

Never the less, i7-3612QM cannot handle 16GB RAM on its motherboard is difficult to "digest".

Isn't it like testing nerves?

Let's dig this more.

I'm waiting.
My System SpecsSystem Spec
23 Nov 2012   #26
nashama

Windows 7 Ultimate 64-bit SP1
 
 

Screenshots of task manager and resource monitor


Attached Thumbnails
Upgrading RAM-task-manager.jpg   Upgrading RAM-resource-monitor.jpg  
My System SpecsSystem Spec
23 Nov 2012   #27
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Those show you have and are using 16GB. I think you got some 8th grade school kid at Fujitsu.

Your link is where I got my snip from.
My System SpecsSystem Spec
24 Nov 2012   #28
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

If you ever are questioned and need to have Fujitsu service the unit just place the stock ram back in it and keep your 2X8 gb modules.
My System SpecsSystem Spec
24 Nov 2012   #29
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

translation of your email is "If you didn't buy it from us, we won't give you a warranty". But, as linnemeyerhere pointed out, what they do not know, won't hurt you.
My System SpecsSystem Spec
28 Nov 2012   #30
nashama

Windows 7 Ultimate 64-bit SP1
 
 

@ essenbe: "translation of your email is "If you didn't buy it from us, we won't give you a warranty".

I think the man at Fujitsu was trying to say it ............ but diplomatically.

By the way, I just want to share excerpts from emails between me & Fujitsu-Germany, if you are interested, else you can stop here itself.

Me: > Hi,
>
> Thanks for your response.
>
> 8GB RAM modules are available here because i myself purchased 2 sticks to make up 16GB.
>
> I understand that you are saying Fujitsu has only authorized 4GB modules to be used (like 2 * 4GB to make 8GB) and it does NOT guarantee 2 * 8GB modules will function safely (although it declares in the catalogue maximum RAM supported is 16GB).
>
> Well, I checked my task manager / resource monitor and it says I'm good with 16GB (ofcourse I'm NOT forcing Fujitsu to accept it but only sharing my views).

> By the way, when I removed the original sticks (2GB + 4GB), I was shocked to see "Made in China" on the RAM sticks , where as the laptop itself carries a label "Made in Germany"" !!!

Fujitsu-Germany:

> as I can see, there is a misunderstanding.
> It does not matter, whether there are 8GB RAM modules available anywhere in the market.
> We have 8GB RAM modules for other notebook models available.
>
> For each system a number of RAM modules, harddiscs and other components are tested, certified and sold with a Fujitsu part number. Only these have to be used in a Fujitsu system. If the customer uses others than these, we cannot give any warranty on function/ malfunction.
>
> The notebooks has been produced in Germany. The parts are from all over the world. As you surely know, some products are produced by multinational companies in various countries.These products are built from different parts coming from other countries, like a CPU (Intel has some Fabs in different countries), RAM, harddiscs, ...
> E.g. a German car like a BMW consists of thousands of parts coming from more than a dozen countries from all over the world. Even in Dubai there are not only Dubai people working, but many people from many other nationalities. I think you call it globalization.
>
> Thanks for your undearstanding,

Me:
Good morning gentleman and many thanks for your professional feedback yet again.

" .... If the customer uses others than these, we cannot give any warranty on function/ malfunction."

I completely understand that.
BUt on the other hand, trust me also that this upgrade comes after several consultations with experts and professionals (though Fujitsu may never officially endorse it just because you never tested / approved this configuration (16GB) during production).


" .... The notebooks has been produced in Germany. The parts are from all over the world. As you surely know, some products are produced by multinational companies in various countries.These products are built from different parts coming from other countries, like a CPU (Intel has some Fabs in different countries), RAM, harddiscs, ...
> E.g. a German car like a BMW consists of thousands of parts coming from more than a dozen countries from all over the world. Even in Dubai there are not only Dubai people working, but many people from many other nationalities. I think you call it globalization."

In that case, the label should say "Assembled in Germany" instead of "Made in Germany" (like Apple Macbooks) !!

I hope there is a sensible difference between the two tags !!

Never the less, as long as the German quality control & testing is in place (for these apparently "Assembled in Germany" machines) I will still go for Fujitsu.

I'm waiting for his reply.

After this, I guess, Fujitsu will blacklist me !

Regards
My System SpecsSystem Spec
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 Upgrading RAM




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