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Windows 7: System Freezing

26 Sep 2009   #1
Grimhowl

Windows 7 Ultimate 64 Bit
 
 
System Freezing

Wasn't sure where to put this, but this seemed the best place.

Every so often, my system locks up solid to the point I have to manually power it off by holding the button down. It can be sitting there idle, or in the middle of a game, or most commonly, looking at the Playback/Recording settings for Windows.

I went into Event Viewer, and it didn't list anything but me powering off the system manually. I had looked around previously and found some people having issues with their Realtek audio causing that problem, so I updated my drivers and thought I had it licked. The rate of freezes dropped off dramatically. But today I ended up having two freezes, one on the Recording options screen while mousing over my Microphone getting ready to right click it, and the other while playing Crysis.

I'm not really sure what's causing the problem, or where to start looking for solutions. I know that my drivers are up to date (at least as of this morning), but then again, they're obviously not going to be 100% rock solid like drivers for the current OSes.

Any advice?


My System SpecsSystem Spec
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26 Sep 2009   #2
Grimhowl

Windows 7 Ultimate 64 Bit
 
 

An update and a bump:

I ran MemTest for over 8 hours last night while I was out, and it didn't come across a single error, so it seems unlikely my RAM would be a problem. I'm still open for suggestions.

Thanks.
My System SpecsSystem Spec
26 Sep 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Grimhowl View Post
Wasn't sure where to put this, but this seemed the best place.

Every so often, my system locks up solid to the point I have to manually power it off by holding the button down. It can be sitting there idle, or in the middle of a game, or most commonly, looking at the Playback/Recording settings for Windows.

I went into Event Viewer, and it didn't list anything but me powering off the system manually. I had looked around previously and found some people having issues with their Realtek audio causing that problem, so I updated my drivers and thought I had it licked. The rate of freezes dropped off dramatically. But today I ended up having two freezes, one on the Recording options screen while mousing over my Microphone getting ready to right click it, and the other while playing Crysis.

I'm not really sure what's causing the problem, or where to start looking for solutions. I know that my drivers are up to date (at least as of this morning), but then again, they're obviously not going to be 100% rock solid like drivers for the current OSes.

Any advice?
GH

there are some issues with realtek and 64 bit. what version driver do you have? it is listed in device manager. to get into device manager type device manager in search. look for audio>right click>properties>driver info

thanks

ken
My System SpecsSystem Spec
.

26 Sep 2009   #4
Grimhowl

Windows 7 Ultimate 64 Bit
 
 

I just snipped the whole Window, so it'd have any other pertinent information that may help you.

As an aside, that's the driver the Realtek site has as it's latest as for yesterday morning, and it's not the audio driver from EVGA's site. I tried the EVGA custom driver first, but the rate of crashes actually increased, rather than becoming less frequent when compared with the Windows 7 generic HD audio driver.


Attached Thumbnails
System Freezing-audio-driver-7.png  
My System SpecsSystem Spec
26 Sep 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

GH

One thing I wonder about is your BIOS the most recent?

ken
My System SpecsSystem Spec
26 Sep 2009   #6
Grimhowl

Windows 7 Ultimate 64 Bit
 
 

It didn't occur to me to check that.

This is why I ask these things. I'm off to EVGAs site to look for any BIOS updates. Is there an in-OS way of seeing my current BIOS version in 7?
My System SpecsSystem Spec
26 Sep 2009   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Grimhowl View Post
It didn't occur to me to check that.

This is why I ask these things. I'm off to EVGAs site to look for any BIOS updates. Is there an in-OS way of seeing my current BIOS version in 7?
there are 3rd party apps that will do that and more. One is everest.
My System SpecsSystem Spec
26 Sep 2009   #8
Antman

 

Start
Search
System Information

Takes a few seconds - but the data is there.
My System SpecsSystem Spec
26 Sep 2009   #9
Grimhowl

Windows 7 Ultimate 64 Bit
 
 

Thank you Antman, you just saved me a lot of trouble.

So, apparently I will need a BIOS update, though I can't do it right now because I'm out of burnable CDs and I left my flash drives in the shop last night.

It seems I'm not even using the EVGA BIOS (unless it's just a repackaged Phoenix BIOS), and it's three versions out of date. Though looking at the patch notes, the updates have been to Improve Bootup BClock, and adding B2B CAS Delay.

I'm always a bit reluctant to flash the BIOS until I've tried all other options. I've got this nagging fear something will go wrong and ruin the mobo. But, if it'll fix my freezing problem, I suppose it's worth the risk.
My System SpecsSystem Spec
27 Sep 2009   #10
Grimhowl

Windows 7 Ultimate 64 Bit
 
 

Alright, I updated the BIOS to the latest version, problem still occurs. I checked to see if maybe System Restore was trying to create a restore point and mucking things up in the process, but the most recent restore point was about 11 hours ago, during an install process, and it worked just fine.

I'm still open for suggestions, and will be for the next day or so. On Monday, if I haven't been able to make any progress in solving the problem, I plan to return the board to EVGA for a replacement. I'm really at the end of my rope, and at the very least then I would know whether or not it is something faulty with the board itself (which is possible, considering the randomness of the freezes).

Any further advice is welcomed. Thanks in advance.
My System SpecsSystem Spec
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