Help! DVD drive not working

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  1. Posts : 3
    os 7 64 bit
       #1

    Help! DVD drive not working


    I can't use my dvd drive.
    Says I do not have one but it shows it in computer management with an exclamation mark.
    When I try to update my drivers it says I have the best one.
    I also tried to use a USB cr drive but it would not show up either!
      My Computer


  2. Posts : 12
    Windows 7 Ultimate 64-bit (build 7000)
       #2

    I had this problem too upon installing windows 7 with a code 52 error.
    to fix it:
    - execute regedit
    - search the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    - When you found it delete Upperfilter and lowerfilter entries.
    - Reboot your system.
    You'll see your DVD-ROM drive in your computer again and
    it will work.


    Here is the Microsoft link to fix the problem:
    http://support.microsoft.com/kb/314060
    Last edited by Laughingman; 21 Jan 2009 at 20:35.
      My Computer


  3. Posts : 3
    os 7 64 bit
    Thread Starter
       #3

    That worked, I just removed the upper and lower filters!!
    YOU ROCK!!!
    thanks thanks thanks
      My Computer


  4. Posts : 12
    Windows 7 Ultimate 64-bit (build 7000)
       #4

    np, this problem drove me nuts for a day or so also before someone showed me the solution, glad it worked for u.
      My Computer


  5. Posts : 3
    Windows7
       #5

    Thanks.


    Yes, thanks a lot. The regedit also worked for me.

    I am running windows7 beta
    HP dv9500 (dv9596xx) Laptop
    Toshiba made DVD - TS-L802A DRIVE (the one that i was fixing)
      My Computer


  6. Posts : 1
    Windows 7 Home Premium 32 bit
       #6

    Thanks for the tip pal!! It did the trick for me. My dvd drives (both internal and external) got messed up when I tried to upgrade from Vista using Window 7 dvd.

    My computer: Samsung R710 laptop P8600 CPU 4GB RAM 320GB HDD

    Upgrading also corrupted Nero InCD program which was showing error massage during start-up. Downloaded General-CleanTool from Nero website which fixed this problem.
      My Computer


  7. Posts : 2
    Windows 7 x64
       #7

    I'm having the same issues, but I don't have any filters to delete
      My Computer


  8. Posts : 1,009
    Windows 7 Ultimate 64 bit SP1
       #8

    Thank you laughingman!!
      My Computer


  9. Posts : 10
    Windows 7 Home Premium 64bit
       #9

    That worked once for me two weeks after buying the computer, but has not worked since. Microsoft has a download that does it automatically "Mr Fixit" I think. New computer has been back to Lenovo three times but problem always returns after 5 to 10 days. Managed to get it back last time with a restore point back to delivered condition. But went again after 10 days. As far as the restore point manual disc space, I resolved it by the second C disc (said not in use) and selecting config and unticking the protection box. I could then adjust the slider to the space I wanted ie 10% not stuck at 1%. Thanks for your reply.
      My Computer


  10. Posts : 1
    windows 7 64
       #10

    any one else have this trouble?? this has happened to me 3 times and i tried mr fixit,there are no upper or lowers to delete on my computer,i have tried uninstalling the drivers and restarting so windows reinstalls them.twice i have reformatted my computer but this time i managed to find the answer.simply restart your computer holding the f key required to boot by cd/dvd,mine being f12 on an acer.select boot by cd/dvd and the dvd drive comes good.just escape and you done.hope this helps some people.pass this on because i noticed its a common problem .cheers
      My Computer


 
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