Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Help! DVD drive not working

21 Jan 2009   #1

Help! DVD drive not working

I can't use my dvd drive.
Says I do not have one but it shows it in computer management with an exclamation mark.
When I try to update my drivers it says I have the best one.
I also tried to use a USB cr drive but it would not show up either!

My System SpecsSystem Spec
21 Jan 2009   #2

Windows 7 Ultimate 64-bit (build 7000)

I had this problem too upon installing windows 7 with a code 52 error.
to fix it:
- execute regedit
- search the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- When you found it delete Upperfilter and lowerfilter entries.
- Reboot your system.
You'll see your DVD-ROM drive in your computer again and
it will work.

Here is the Microsoft link to fix the problem:
My System SpecsSystem Spec
21 Jan 2009   #3


That worked, I just removed the upper and lower filters!!
thanks thanks thanks
My System SpecsSystem Spec

22 Jan 2009   #4

Windows 7 Ultimate 64-bit (build 7000)

np, this problem drove me nuts for a day or so also before someone showed me the solution, glad it worked for u.
My System SpecsSystem Spec
27 Jan 2009   #5


Yes, thanks a lot. The regedit also worked for me.

I am running windows7 beta
HP dv9500 (dv9596xx) Laptop
Toshiba made DVD - TS-L802A DRIVE (the one that i was fixing)
My System SpecsSystem Spec
20 Oct 2009   #6

Windows 7 Home Premium 32 bit

Thanks for the tip pal!! It did the trick for me. My dvd drives (both internal and external) got messed up when I tried to upgrade from Vista using Window 7 dvd.

My computer: Samsung R710 laptop P8600 CPU 4GB RAM 320GB HDD

Upgrading also corrupted Nero InCD program which was showing error massage during start-up. Downloaded General-CleanTool from Nero website which fixed this problem.
My System SpecsSystem Spec
03 Dec 2009   #7

Windows 7 x64

I'm having the same issues, but I don't have any filters to delete
My System SpecsSystem Spec
21 Jul 2011   #8

Windows 7 Ultimate 64 bit SP1

Thank you laughingman!!
My System SpecsSystem Spec
26 Jul 2011   #9

Windows 7 Home Premium 64bit

That worked once for me two weeks after buying the computer, but has not worked since. Microsoft has a download that does it automatically "Mr Fixit" I think. New computer has been back to Lenovo three times but problem always returns after 5 to 10 days. Managed to get it back last time with a restore point back to delivered condition. But went again after 10 days. As far as the restore point manual disc space, I resolved it by the second C disc (said not in use) and selecting config and unticking the protection box. I could then adjust the slider to the space I wanted ie 10% not stuck at 1%. Thanks for your reply.
My System SpecsSystem Spec
29 Jun 2012   #10

windows 7 64

any one else have this trouble?? this has happened to me 3 times and i tried mr fixit,there are no upper or lowers to delete on my computer,i have tried uninstalling the drivers and restarting so windows reinstalls them.twice i have reformatted my computer but this time i managed to find the answer.simply restart your computer holding the f key required to boot by cd/dvd,mine being f12 on an boot by cd/dvd and the dvd drive comes good.just escape and you done.hope this helps some people.pass this on because i noticed its a common problem .cheers
My System SpecsSystem Spec

 Help! DVD drive not working

Thread Tools

Similar help and support threads
Thread Forum
CD/DVD Drive not working
Hello Sir, i am facing problems with my cd/dvd drive. It is unable to read any cd/dvd and whenever i insert any cd/dvd in the system, it pops up the new CD wizard asking for options whether i want to use it as a CD or as a flash drive. Please help. Thank You.
Hardware & Devices
DVD drive not working
i have Windows 7 ultimate bootable cd, but my DVD drive not working their anyway to install OS via USB?
Hardware & Devices
dvd drive is not working
my dvd drive is not working it says insert a disc whenever i insert a disc i tried with many discs. is it by any virus help me also help me on my another problem
Hardware & Devices
My pen drive not working
hi my pen drive is not working suddenly......and it says this error Unknown Device Hardware ID: USB\UNKNOWN Unknown error. (Error Code 43) plz say wat to do......thanks in advance it is a 4gb transcend.........but other pen drives are working except this one......which went not working...
Hardware & Devices
Dvd drive not working
I've recently bought a new computer with windows 7, and pretty much as soon as I'd installed the OS, the dvd drive stopped working I've tried deleting the upper and lower filters, disabling the driver signature enforcement, and also tried disabling integrity checks, but nothing seems to work ...
Hardware & Devices
Help required, USB flash drive/Pen drive not working!
Hello friends, I'm an advanced user, I have just cleanly installed Windows 7 RTM on my Compaq Presario CQ45-205AU laptop. Every thing worked fine including the driver which I downloaded from their website(Select software and drivers Compaq Presario CQ45-205AU Notebook PC - HP Customer Care (India -...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:57.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App