My dvd player is not reading dvds

pandatera · 04 Dec 2012

Hi,

I own a dell xps L501x. My dvd player is not reading any dvd movies, disc with data.. and etc. It reads cd though. I insert a blank dvd, it reads the blank dvd and ask me what i want to do. But if i insert a dvd with things on it, it would not read it. If i click on the dvd drive, after awhile my dvd tray will eject and pops up a message asking me to insert a dvd.

I check the driver, and it says everything is working properly. I went on dell website and did a dell hardware diagnosed and everyhting passed.

Any advice?

thanks

Night Hawk · 04 Dec 2012

Hello pandatera Welcome to the Seven Forums!

It's unfortunate but a reality that the optical drives in portables like laptops tend to wear faster then drives in desktops. The construction of the drives used is partially the blame for this.

One of the first best ideas however is to use a lens cleaner in cd form to see if that will help any. Plus with any portable unit the drives are exposed to more dust and dirt then what you would expect to see build up on a desktop system.

A good lens cleaner and more frequent use of usb flash drives for data transfers will save on the wear and tear the optical will see. That can help keep the drive in working shape quite a bit longer then being in constant use. The other thing to consider if the problems are still being seen after a cleaning would be to check the cable going to the drive in case that loosen up any from vibration of being moved around. A loose data cable won't help you any.

pandatera · 05 Dec 2012

Thank you! I tried cleaning it, and it worked! Thanks alot for the quick response!

Have a great day!