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Windows 7: Logitech Illuminated USB KB has problems on some systems

13 Dec 2012   #1
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
Logitech Illuminated USB KB has problems on some systems

Just passing this along from my recent experience in case someone else is wondering what's going on with their system after attaching one of these. After plugging in the KB, all ran great...until I re-booted...

The Logitech Illuminated USB KB has a problem with the BIOS on some PC's. I noticed that during a reboot, the BIOS hung for about 2 mins & I was unable to access it with the F keys. After this it would start Windows normally and the KB worked fine.

After some research, it basically boils down to that it doesn't play well with the BIOS of some PC manufacturers (Dell being one of them). The hang up is when the BIOS is trying to initialize the KB. From what I saw on some posts, this has been a problem for about 3 years now. Logitech & PC makers are playing the "blame game".

Logitechs suggestion is to enable legacy USB support in the BIOS. However, as I said earlier, the F keys don't work during the hang so you'll need to switch KB's, and from what I saw on various posts, this doesn't always work. Mine was already enabled to do this, and the same problem persisted.

I thought about this after I ordered another KB & returned the Logitech, but I wonder if the problem would have been solved by connecting a PS/2 USB adapter. I'll have to try that if the next KB has the same problems.

Anyway, if you're thinking of getting this for Christmas for yourself or someone else, best to research it online to make sure the PC won't have any problems with it.

My System SpecsSystem Spec
13 Dec 2012   #2
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit

Well, I guess I must be one of the Lucky Ones -- because I have that keyboard and have no problems with it -- except when I try to use Acronis apps from CD, as they can NOT even see the keyboard.
My System SpecsSystem Spec
13 Dec 2012   #3

Windows 10 Education 64 bit

Unifying receiver? I have a Logitech K-400 Wireless plus Trackpad on my other PC and don't have any problems accessing the BIOS or booting up. I was pleasantly surprised when I discovered I could access my BIOS settings with it. I was expecting to have to go get a USB keyboard.
My System SpecsSystem Spec

13 Dec 2012   #4

Windows 7 Ultimate 64 bit

Logitech has a few illuminated keyboards, which one in particular are you referring to. I have the logitech G510 gaming keyboard and never had a problem. Although this is a custom made system.
My System SpecsSystem Spec
14 Dec 2012   #5
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10

The KB I got at Staples was Model: 920-000914l. It's too bad it had the problem it did because it was a nice KB. Seems that, based on what I read, some PC makers BIOS just don't get along with it. I was surprised to see that many hits about a BIOS problem with it.

Well, the problems solved, I got another KB & it's working great.
My System SpecsSystem Spec

 Logitech Illuminated USB KB has problems on some systems

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