Win7 won't install onto SSD correctly

theboypugh · 17 Dec 2012

Hi,

I purchased an OCZ Vertex 2 60 gb drive in the hope of running Win7 on it and using my existing drive as a data drive.I have disconnected my existing drive, set the SATA mode on the BIOS to use AHCI mode, connected the new SSD and started the Win7 install to the SSD. All appears to go well initially, however at the end of the install process I get a message stating that a reboot is required and then when it restarts, it boots into Win7 and straight after it says "Starting Services" I get the following error message "Windows Setup experienced an unexpected error. To install Windows restart the installation". So I click OK, the computer restarts and I get the following error message "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer, and then restart the installation". I've never had any issues with installing an Operating System - this thing is driving me nuts. I've not posted to the Win7 forum before, but hope I've provided enough info for someone to suggest a way forward.
After the install I have connected the SSD to my current setup to see if I could glean any information from any log files. In the following file <<INSTALLDRIVE>>:\$Windows~BT\Sources\Panther\setupact.log I can see many entries as below, not sure whether they are a red herring or not?

<<TIME>>, INFO IBSLIB Copying files from c:\windows\boot\pcat\el-grto \\?\GLOBALROOT\Device\HarddiskVolume1c\Boot\el-GR....
<<TIME>>, INFO IBSLIB SetNamedSecurityInfo failed! Error code = 0x2
<<TIME>>, INFO IBSLIB Unable to open file \\?GLOBALROOT\Device\HarddiskVolume1\Boot\el-GR\bootmgr.exe.mui for read because the file or path does not exist.

I can see this file under <<INSTALLDRIVE>>:\Boot\el-GR\- so the above message seems strange.

Also don't think its an issue with a bad ssd as I've already sent one back to OCZ assuming it was a bad SSD, which they have replaced with this one.

Hope someone may be able to offer some pearls of wisdom

Thanks
Dave

essenbe · 17 Dec 2012

Try this. If it is confusing to you, please ask. Connect your Samsung drive to port 0 (or 1) however Gigabyte lists them, connect your SSD to port 1 (or 2). Go into bios and see if your SSD is recognized. Set optimized defaults, set your ram frequency, timings and voltage, set the sata mode to AHCI, set the boot order to DVD drive as 1st boot device and the Samsung to second boot device, save and exit. Do not have the installation DVD installed at this time. Boot into your current hard drive. Once loaded, click the start button, in the search box type cmd, in the cmd entry that appears, right click it and select 'run as administrator', you will have to give admin permission. In the window that appears type these and press enter after each.
diskpart (wait for the window to respond diskpart)
list disk (you should see your Samsung drive as disk 0 and the SSD as disk 1) If it lists your SSD as another number use that number instead of the one I give you.
select disk 1 (it will reply disk 1 is the selected disk)
clean ( it will notify you when done, takes a few seconds)
create partition primary align=1024 ( it will say the partition was created)
select partition 1
format fs=ntfs quick (it will take a few seconds, but wait it will tell you it is finished)
active
next type exit and press enter, do this twice and you will be back at the desktop. Put the installation drive into the DVD.
Shut the computer down, remove the data cable from the ssd and Samsung drive. Connect the data cable from the Samsung drive to the SSD. Leave the Samsung disconnected. Restart the computer. Select custom install and install to the SSD.
The diskpart commands I gave you will look like this. I just have more disks connected than you will.

Win7 won't install onto SSD correctly-clean-align-format-ssd.jpg

Let us know how that works

theboypugh · 18 Dec 2012

Thank u I'll give it a try tonight and I'll let u know how I get on

theboypugh · 18 Dec 2012

No good I'm afraid, still exactly the same error.Any other thoughts on how I can find the root cause of this issue?

essenbe · 18 Dec 2012

Where did you the Windows 7 DVD?

theboypugh · 19 Dec 2012

It's an iso from msdn. I did a check sum of the downloaded file and also verified the burn.can't understand why it's saying it can't see a files that I can see on the ssd seems very odd.

essenbe · 19 Dec 2012

I think the only logical conclusion is there is a problem with the SSD or it was a bad burn of the ISO. I can think of no other reason it would do that. I have a Vertex 2 drive, but have never had that kind of trouble with it. I've had others but I've never not been able to install to it. Therefore, I'm rather at a loss. The error message you get seems to be a hardware problem, as though your computer restarted unexpectedly. But your description indicates otherwise. My only recommendation would be to burn the ISO to disk again in case it was simply a bad burn, or try the Windows 7 USB/DVD download tool to burn it to a USB drive. You could also use that tool to burn it to a DVD as it will do either.

Please let us know the results. If it fails this time, I will see if I can get some more help.

Golden · 19 Dec 2012

I would agree with Steve - the symptoms sound like a bad Windows 7 installer/ISO. I have the same SSD and have never seen that problem either.

theboypugh · 19 Dec 2012

Already thought it could be a dodgy iso, therefore I downloaded another iso did a check sum on it and then verified the burn. I have tried to put the installer onto a usb stick (using the guide you suggested), but then my pc didn't boot from it and start up even though I'd selected USB HDD as the first start up option in the bios. Instead I burned the iso to another dvd (with verify) and still had the same behaviour.
I'm struggling to see why the fact that it cant read a file that does appear to be on the SSD would be down to a bad installation, but I'll do anything to get this thing working - its driving me mad.

essenbe · 19 Dec 2012

I'm asking for some more help. For a test, if you have an extra hard drive, install it to that. See if it works. If that works, it would indicate to me that you have an SSD problem. Also, please read this tutorial ans see if there s anything in it that may help.Clean Install Windows 7

I have our resident expert going to take a look here. He knows all things, Installation wise.