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Windows 7: Install fail for Canon 1023 and 1025 family MFP on Win7 64bit

18 Dec 2012   #1

Win7 64bit; WinXPpro 32bit, Win8Pro 64bit
Install fail for Canon 1023 and 1025 family MFP on Win7 64bit

When I moved from WinXPpro 32 bit to Win7 64 bit I needed to move my Canon MFP to my new computer. I was able to install the printer functions as a network printer just fine. But I ran into an issue installing the scanner driver and software util (which works only by USB). After much pulling of hair and google work I came up with the steps below. Which worked really well. A friends who had the same prn w/ a Win7 set up tried it, and it worked. Well, it worked for me until I bought a 2nd Win7 64 bit machine. Now for the life of me I can not get the scanner to function with the utility on the 2nd machine. It will work if I go directly to the driver, but DevMgr shows a yellow '?' on the scanner and the util will not recognize the scanner.

Below is how I did it on the first box, and tried but failed on the second box. BTW, they are very similar machines, #1 a Dell E6520 and #2 a Dell E6530. The only diff is Sandy to Ivy CPU. Oh, and mem. #1 is 8GB and #2 is 16GB.

Any one with any ideas....


My Steps:
How to install the USB scanning function for the
Canon 1023 and 1025 family of MFP on Windows 7 64 bit

For anyone using a Canon imageRunner iR1023iF multifunction printer with Windows 7 64 bit, who canít get the scanner function to work, here is how I did it.

Special thanks must go to Pascal Rudnik who pointed me in the right direction. Also, this should work for the three printers in the Canon iR1023 family, and may also work for the Canon iR1025 family. (They all seem to use the same drivers.)

The iR1023iF MFP has both a USB connection and a wired LAN connection. The device will print and fax via either USB or RJ45. But it will scan only via the USB port. And, herein lies the problem.

When one runs the latest driver setup for Win7 64 bit, at one point in the install, the dialog asks if you are installing for LAN or USB. The LAN branch of the install goes off just fine. However, when one re-runs the install for the USB port to enable the scanning functions, it fails.

Here is the solution:

Go to the Canon site:

Canon U.S.A. : Support & Drivers : imageRUNNER 1023 / 1023N / 1023iF

and pick your variant: the 1023, the 1023N, or the 1023iF

then drill down to Windows > Vista 64 (yes, Vista 64) and then pick Drivers and Software

Then find this driver (latest as of this writing: April 9, 2012):

(Clicking on the file names will open up a description)

iR1023_vista_2003_xp_x64_Setup.exe 02/08/08 36,039 KB

File Name: iR1023_vista_2003_xp_x64_Setup.exe

PCL5e/6-FAX-UFRII LT Printer Driver Setup Installer for Microsoft Windows XP/2003 Server/Vista 64-bit editions. These drivers are for Microsoft Windows 64-bit Operating Systems only. (36,039)

Download the driver and DO NOT run it. Use your favorite un-zip program to unpack the driver set into some convenient folder.

Next, be sure the printer is not connected via USB, and the following steps are done with Admin rights.

Then go to the Device Manager:

Click on the Start Orb, then RMB (Right Mouse Button) on Computer > Manage > Device Manager

The middle pane of the device manager will show the devices on the computer. RMB on the top most icon which should be the one with the computerís name.

Click on Add legacy hardware, then click on Next.

Pick the Radio Button for manual install (Advanced) and click Next.

Click on Imaging Devices and click Next.

Be sure none of the displayed devices (if any are listed) show selected. If any are selected (in a dark box), click on a blank area of the pane labeled Manufacture to de-select, then click Have disk...

In the Install From Disk dialog click on Browse and steer to the folder where you unpacked that downloaded driver set, and open that folder.

The drive dialog should already be filtered for *.inf files and you should see a file called:


Select that file and click Open.

If all has gone well, this should install the drivers for the scanner.

Let it all finish, and then turn on the 1023 printer and selected Scan on the panel. Plug the printer into a USB port, and Windows should report installing.

Let that finish, and to be on the safe side do a reboot and try it out.

Note #1: Once the scanner is installed, you can then install and use the Canon iR Toolbox to do your scanning and utilize the full color scan capability of the 1023. It is a decent stand alone scanning utility. (As of this writing it is v4.9.1.1 ir03)

Note #2: Canon claimed to me that the 1023 would not work with Windows7 64 bit for scanning!!

Note #3: If you have tried installing this printer for scanning and failed I suggest that you uninstall any previously installed attempts and try the above steps fresh.

It is a very sad note that Canon, a respected technology company, can not write an install routine that could accommodate Windows 7 64 bit, especially since they already have WHQL cert drivers that work.
April 9, 2012

My System SpecsSystem Spec
11 Aug 2014   #2

Windows 7 Professional x64

I have a Canon IR 1025N installed in a PC and connected via usb. While that was installed winxp pc everything worked perfect even the scanner. But since I installed W7 x32 I could not get the scanner to work me. I installed the driver but then gives me the alert triangle on the device and only allows me to use it as a printer does not recognize the scanner.
I've tried to uninstall the driver and re isntaalr from the original cd in xp compatibility mode. I've also downloaded the latest driver from the Canon page and nothing, unless it be one specific because there are few available and did not know which one to use well.
And I've tried the solution posed in this article:
Canon imageRUNNER iR1023iF scanner install problem on Win7 64bit - Microsoft Community

and nothing.

I really do not know what else to do ...
Any help please?

Greetings ...
My System SpecsSystem Spec

 Install fail for Canon 1023 and 1025 family MFP on Win7 64bit

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