Hp printer B210a unable to scan


  1. Posts : 3
    windows 7 home primium 32bit
       #1

    Hp printer B210a unable to scan


    I am trying to scan using the B210a all in one and it works using the USB cable but not using the network connection. I have activated it but it keeps saying scanner component is broken and cannot copy or scan. It can definately still copy. Any suggestions would be welcome.
      My Computer


  2. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #2

    Sometimes a printer will have separate drivers for direct connection (USB) and network connection.

    Does the B210a have a network driver on HPs website? Have you installed it?
    Wired or wireless network?
      My Computer


  3. Posts : 3
    windows 7 home primium 32bit
    Thread Starter
       #3

    I have installed a wireless driver which works ok when printing.
      My Computer


  4. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #4

    Check out this thread on HP support:
    HP Photosmart Plus eAll-In-One B210a - scan issue - HP Support Forum - 449051
    The solution is mentioned on page 2.

    It seems to be a configuration issue (for some people) with WIA service.
      My Computer


  5. Posts : 3
    windows 7 home primium 32bit
    Thread Starter
       #5

    Dear TVeblen
    Thank you so much for helping me solve this problem. You're a star !!
      My Computer


  6. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #6

    Glad to hear it!
      My Computer


 

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