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Windows 7: Sleep mode loses printer devices

15 Jan 2013   #1

Windows7 64bit
Sleep mode loses printer devices

Whenever my Windows7 64bit Dell XPS15Z laptop goes into sleep mode it loses all the
printer devices.
None of the devices load up and the only way to get them back is to do a restart.
Has anyone else encountered this problem and/or found a solution?

Thank you!

My System SpecsSystem Spec
16 Jan 2013   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello elwood and welcome mate what brand printers have you got? because I have had one or two that shut off after they haven't been used for a while and that doesn't include the machine in sleep mode.
My System SpecsSystem Spec
16 Jan 2013   #3

Windows 7 Pro-x64

Also, how are they connected? USB, Wireless, Networked?
My System SpecsSystem Spec

16 Jan 2013   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Quote   Quote: Originally Posted by carwiz View Post
Also, how are they connected? USB, Wireless, Networked?
Hum forgot that too wizz good point:)
My System SpecsSystem Spec
16 Jan 2013   #5

Windows7 64bit

Thanks guys,
1)Its not the printers that turn off,
its that in windows all devices and printers disappear from the control panel.
Thus they are not accessible.

2)My printers are all wireless, not USB
My System SpecsSystem Spec
22 Jan 2013   #6
Saurabh A

Windows 7 64bit

Hi elwoodp,

Please try the following troubleshooting steps and see if they help:

1. Ensure that the following 'services' are running:
- Click 'Start', type 'services.msc' in 'Search Programs and Files' text-box; tap 'Enter' > Double-click 'Print Spooler' and set its 'start type' to 'Automatic' > Click 'Start' to 'start the service' and click 'Ok' > Double-click 'Bluetooth Support Service' and set its 'start type' to 'Manual' > Click 'Start' to 'start the service' and click 'Ok' > 'Exit' > Restart the system and check results.

2. If the issue persists, try 'registering the following DLLs':
-Please ensure that you 'backup the system registry' for future use, if needed: Registry - Backup and Restore
- Also create a 'System Restore' point: System Restore Point - Create

- Open an 'elevated command prompt': Elevated Command Prompt
- Type the following command and tap 'Enter': regsvr32 "%ProgramFiles%\Internet Explorer\ieproxy.dll''
Sleep mode loses printer devices-1.png
- Restart 'Windows' and check results.

3. If you still experience the issue, 'XML registration' may be the culprit:
- Determine the 'MSXML version' installed in the computer > Download the relevant 'Update package' > 'Unzip' the 'archive' > Run (Install) the enclosed 'REG file' (This should restore the missing MSXML DLL registration entries, if any). For details on checking the 'MSXML version' installed in the unit, please refer to this 'web article': Description of an update for Microsoft XML Core Services 4.0 Service Pack 2. In case of confusion, please share the 'XML version' in the system; will take it further.

Hope this helps. Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec

 Sleep mode loses printer devices

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