Sleep mode loses printer devices

Hello elwood and welcome mate what brand printers have you got? because I have had one or two that shut off after they haven't been used for a while and that doesn't include the machine in sleep mode.

carwiz said:

Also, how are they connected? USB, Wireless, Networked?

Hum forgot that too wizz good point:)

Hi elwoodp,

Please try the following troubleshooting steps and see if they help:

1. Ensure that the following 'services' are running:
- Click 'Start', type 'services.msc' in 'Search Programs and Files' text-box; tap 'Enter' > Double-click 'Print Spooler' and set its 'start type' to 'Automatic' > Click 'Start' to 'start the service' and click 'Ok' > Double-click 'Bluetooth Support Service' and set its 'start type' to 'Manual' > Click 'Start' to 'start the service' and click 'Ok' > 'Exit' > Restart the system and check results.

2. If the issue persists, try 'registering the following DLLs':
Notes:
-Please ensure that you 'backup the system registry' for future use, if needed: Registry - Backup and Restore
- Also create a 'System Restore' point: System Restore Point - Create

- Open an 'elevated command prompt': Elevated Command Prompt
- Type the following command and tap 'Enter': regsvr32 "%ProgramFiles%\Internet Explorer\ieproxy.dll''

- Restart 'Windows' and check results.

3. If you still experience the issue, 'XML registration' may be the culprit:
- Determine the 'MSXML version' installed in the computer > Download the relevant 'Update package' > 'Unzip' the 'archive' > Run (Install) the enclosed 'REG file' (This should restore the missing MSXML DLL registration entries, if any). For details on checking the 'MSXML version' installed in the unit, please refer to this 'web article': Description of an update for Microsoft XML Core Services 4.0 Service Pack 2. In case of confusion, please share the 'XML version' in the system; will take it further.

Hope this helps. Do reply with the findings; would be glad to assist.