Cannot determine source of error reported in Device Manager


  1. Posts : 98
    Windows 7 Professional 64-bit SP1
       #1

    Cannot determine source of error reported in Device Manager


    I clicked on Device Manager > Other Devices > Mass Storage Controller. Under Device Status it said, "The drivers for this device are not installed. (Code 28)."

    I don't know what device they are talking about. All the storage devices on my PC seem to be working. Why does DM think there is a Mass Storage Controller at location PCI bus 7, device 1, function 2?

    I clicked on Update Drive - search failed to find a driver and suggested none needed. I clicked the Uninstall button and the message dissapeared until I rebooted the system.

    Can somone tell me why Windows 7 might think there is a Mass Storage Controller on my PC?
      My Computer


  2. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #2

    Hello KCav,

    It may be the "card reader" drivers it's wanting to be installed.

    ASUSTeK Computer Inc. -Support- Drivers and Download N10J

    Hope this helps, :)
    Shawn
      My Computer


  3. Posts : 98
    Windows 7 Professional 64-bit SP1
    Thread Starter
       #3

    Brink said:
    It may be the "card reader" drivers it's wanting to be installed.
    Shawn
    There is a slot on the front of my PC where a memory card could be inserted. It's empty.

    How can I determine the machine address for the slot? I clicked on Device Manager > Mass Storage Controller > Details tab, and scrolled down the list of items shown in the Properties field until I came to Locations. This caused the Value field to show PCIROOT(0)#PCI(1E00)#PCI(0102). Could this be it?

    What if I inserted a memory card, would send a request for a driver?

    Thank's for providing a sensible idea thay lead to solution.

    KC
      My Computer


  4. Posts : 72,036
    64-bit Windows 11 Pro for Workstations
       #4

    KC,

    The tutorial below can help you ID what this device is.

    Hardware Identification

    If it is the card reader, then you could just download and install the driver at the ASUS link in my post above.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:48.
Find Us