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Windows 7: Cannot determine source of error reported in Device Manager

16 Feb 2013   #1
KCav

Windows 7 Professional 64-bit SP1
 
 
Cannot determine source of error reported in Device Manager

I clicked on Device Manager > Other Devices > Mass Storage Controller. Under Device Status it said, "The drivers for this device are not installed. (Code 28)."

I don't know what device they are talking about. All the storage devices on my PC seem to be working. Why does DM think there is a Mass Storage Controller at location PCI bus 7, device 1, function 2?

I clicked on Update Drive - search failed to find a driver and suggested none needed. I clicked the Uninstall button and the message dissapeared until I rebooted the system.

Can somone tell me why Windows 7 might think there is a Mass Storage Controller on my PC?


My System SpecsSystem Spec
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16 Feb 2013   #2
Brink

64-bit Windows 10 Pro
 
 

Hello KCav,

It may be the "card reader" drivers it's wanting to be installed.

ASUSTeK Computer Inc. -Support- Drivers and Download N10J

Hope this helps,
Shawn
My System SpecsSystem Spec
16 Feb 2013   #3
KCav

Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by Brink View Post
It may be the "card reader" drivers it's wanting to be installed.
Shawn
There is a slot on the front of my PC where a memory card could be inserted. It's empty.

How can I determine the machine address for the slot? I clicked on Device Manager > Mass Storage Controller > Details tab, and scrolled down the list of items shown in the Properties field until I came to Locations. This caused the Value field to show PCIROOT(0)#PCI(1E00)#PCI(0102). Could this be it?

What if I inserted a memory card, would send a request for a driver?

Thank's for providing a sensible idea thay lead to solution.

KC
My System SpecsSystem Spec
.

16 Feb 2013   #4
Brink

64-bit Windows 10 Pro
 
 

KC,

The tutorial below can help you ID what this device is.

Hardware Identification

If it is the card reader, then you could just download and install the driver at the ASUS link in my post above.
My System SpecsSystem Spec
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 Cannot determine source of error reported in Device Manager




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