Windows 7 64-bit does not recognize HP P2015DN USB printer on install


  1. hastings
    Posts : 6
    Windows 7 Professional SP1 32-bit
       New #1

    Windows 7 64-bit does not recognize HP P2015DN USB printer on install


    Hi all,

    I have been attempting to install my HP P2015DN USB printer (connected locally, not to a network), and Windows 7 Professional 64-bit (SP1) does not recognize the printer. There is an additional printer that I use for my PC, but this is the primary one.

    I have checked various posts on these forums regarding this, but practically all of them relate to networked printers, not a single, stand alone printer. I have the correct drivers, and normally, this should not be an issue.

    I would also like to add that this occurred after installing Win 7 clean, with the exception of monitor/video card drivers. I was in the process of installing all my hardware before starting with any other software.

    Any assistance regarding this matter would be appreciated.

    Cheers,
    Mike T.
      My Computer
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Hi,

    Have you double-checked to see that you are attempting to use the x64 driver?

    HP LaserJet P2015 Printer series - Download drivers and software - HP Business Support Center

    Does Windows Update attempt to install a driver automatically when you connect and turn on the printer?

    Regards,
    Golden
      My Computer
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  4. hastings
    Posts : 6
    Windows 7 Professional SP1 32-bit
    Thread Starter
       New #3

    Hi Golden,

    Thank you for responding to my post.

    I am using the x64 driver (upd-pcl5-x64-5.5.012834.exe). In all honesty, I do not remember whether Windows Update attempted to install a driver or not. I would have disabled Windows Update, as I have a dial-up connection. I have access to another PC (my sister's) that has broadband so I don't spend an eternity downloading large files.

    I did notice that Win7 defaults printers to the LPT1 port as opposed to a virtual USB port. A bit difficult as there is no parallel port on my mobo (Asus P7P55D-E LX). As with any new OS, for me at least, this is a learning experience!

    Cheers,
    Mike T.
      My Computer
    Quote Quote

 

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