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Windows 7: unable to scan to computer ,

14 Mar 2013   #1

unable to scan to computer ,

Hi . i have just started with this problem i have tried everything to fix it uninstalled and installed numerous times . i have an Hp B110a wireless all in one printer ,when i go to use windows fax and scan an error message say cannot complete scan 2 printers show up for some unknown reason both hp i ve tried both , i am able to print with no problem , could someone advise me please as what to do , it would be appreciated .

My System SpecsSystem Spec
14 Mar 2013   #2

Windows 7 Pro x64 SP1

bosslady, I could be mistaken but scanning via wireless connection to your allinone printer doesn't work. I have always had to connect via usb in order to install the scanning software to be able to fax. But then I could be wrong in your case.
Check out the documentation to make sure that scanning is available via wireless..
My System SpecsSystem Spec
14 Mar 2013   #3

Windows 7 Pro X64 SP1

Have you installed the full software package for your all-in-one? It is available at (For Win7 X64, it's a 145MB download.)

I'm not familiar with all-in-ones, but I think that the print and scan functions would appear as separate devices in Devices and Printers.

Looking at the documentation available for the machine, there's no mention of a need to have a USB connection to scan.
My System SpecsSystem Spec

14 Mar 2013   #4

Windows 8 64 bit PRO

You shouldn't need to connect directly via USB in order to scan documents. I have an HP LaserJet M1212nf it's connected via Ethernet cable to my network switch. As long as you have the full driver package it should work. If it doesn't work have you though of the possibility of being a hardware problem (meaning mechanical failure?)

Can you please go to
Start - Control Panel - Device and Printers

In this screen I need you to take a picture of it and upload it. It's easier for us to understand what you mean with a clear picture.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
14 Mar 2013   #5
PooMan UK

Windows 7 Ultimate 64bit

Yeah you should be able to scan from your wireless HP printer with no probs ... if you put in your printers IP address into you web browser what results do you get ?

But if you goto the HP solution center you should be able to change the settings etc. (image 2)

Attached Thumbnails
unable to scan to computer ,-hp-soloution-center.jpg  
Attached Images
unable to scan to computer ,-online.jpg 
My System SpecsSystem Spec
18 Mar 2013   #6


i have not tried anything yet regarding scan problem i will be back later , thanks
My System SpecsSystem Spec
18 Mar 2013   #7


im back . I have had look at different things regarding my problem not able to scan to the computer with windows fax and scan i have seen somewhere along the way a problem with driver SD standard complaint SD host controller. .i tried to update it but it doesn't do it . error message comes up .it will scan to a sd card in the computer im dizzy with looking . the scan to pc was working before never had problems any help would be appreciated thanks
i have also gone into the hp solution centre nothing doing there . i have a hp (hewlet Packard ), printer and also a hp computer . what is the difference with HP and Hewlett Packard .
My System SpecsSystem Spec
18 Mar 2013   #8

Windows 7 Pro X64 SP1

Did you install the driver/software package? Perhaps you have, but I don't see that you've said.

My System SpecsSystem Spec
19 Mar 2013   #9


bobkn. I have down loaded that software package , what im stuggling with is it has extracted files , then im not sure for some reason I don't know what it do from there ,has it installed ???? im not sure , somewhere along the line I can remember an error code 31 ive tried to get a screen shot but I must have done something wrong cos its not worked ,it seems to be a driver problem when I done the print and scan doctor this is what it is saying I have tried to get new drivers but not managed it
My System SpecsSystem Spec
20 Mar 2013   #10


Quote   Quote: Originally Posted by PooMan UK View Post
Yeah you should be able to scan from your wireless HP printer with no probs ... if you put in your printers IP address into you web browser what results do you get ?

But if you goto the HP solution center you should be able to change the settings etc. (image 2)
I am able to scan now to computer ,I put the IP address in as you said PooMan . I still cannot get it to scan through windows fax and scan , at least I can scan to computer so that is good
many thanks for helping me .much appreciated
My System SpecsSystem Spec

 unable to scan to computer ,

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