Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: USB devices won't install - SFC fails to repair

19 Mar 2013   #1

Windows 7 Pro x64
USB devices won't install - SFC fails to repair

I noticed recently that USB devices won't install on this PC. I keep getting "Windows requires an interactive Window session" when trying to install devices, but when I plug them into another PC running the same exact OS (on different hardware) it installs fine. The most recent device is a Logitech MS225 wireless mouse. Device manager won't install/recognize the wireless receiver even though the mouse is Windows 7 compatible. After searching the Logitech forums I found some information stating the usb.inf can get corrupted and to replace/repair that. I tried replacing it from the winsxs store and downloading it, but none of the files resolved the issue. I decided to run SFC and it detects errors but fails to fix them. I've tried booting into repair off the DVD and running "SFC /scannow /offbootdir:C\ /offwindir:C:\windows\" but it returns the same results. I've parsed the results of the SFC and attached them to this thread. I work in IT, so I'm pretty adept and can handle pretty much any instructions you throw at me. On a side note, when I boot off the DVD, the wireless mouse works fine. If reinstalling the OS is the only option, I'll probably just buy a new laptop.

Attached Files
File Type: txt sfcdetails.txt (180.6 KB, 3 views)
My System SpecsSystem Spec
20 Mar 2013   #2

Windows 10x64 Build 1709

Wow...... a new laptop instead of an install? How you tried a repair install?

Repair Install

We have many fine tutorials here, written by some very knowledgeable people. Just click on that link. Hope this helps!

Oops, where are my manners? Welcome to the forums!
My System SpecsSystem Spec
20 Mar 2013   #3

Windows 7 Pro x64
new install

Yea, the laptop is a bit old and slow and I was thinking about getting a new one anyway. I've seen the walk-through for the "Repair Install" and find the name to be misleading, because by following that walk-through you aren't repairing anything, you're just doing a new install where it keeps the old files and folder structure around. If I was going to do that, I'd just back up the files I want and format the HDD and do an actual fresh install, but since the laptop doesn't have much value to me anyway, I might as well start with a brand new laptop instead.
My System SpecsSystem Spec


 USB devices won't install - SFC fails to repair

Thread Tools

Similar help and support threads
Thread Forum
System Issues and Repair Install Fails
I noticed that my windows update fails. I have tried several fixes to no avail. Windows update reports I have no installed updates as well. I tried to run sfc /scannow and it fails. I tried to do a repair install and during the process it fails and suggests that I run windows update and of course I...
Installation & Setup
Windows 7 Pro 64 bit repair install fails
After having tried for a long time to fix a number of problems (see Not Running Genuine Windows Error 0x8004fe21 for the details), I've tried to do a repair install. This fails however during the "compatibility check" with the following error message: "The following issues are preventing Windows...
Installation & Setup
Windows update fails to install IE10 after repair install
I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update : (as you see it is a dutch version). If have run sure & sfc /scannow. Both report no problems. CBS files are attached. Please help ?
Windows Updates & Activation
Repair Install fails due to WinSetup.dll error
Hi all, I've been having issues with my computer, which are detailed in the following thread: I've finally decided to bite the bullet and perform a...
Installation & Setup
directx fails to install after win 7 repair install
Hi, I ran an install over my current win 7 x64 image. I now cannot update directx. I get the following error: An Internal system error occurred. This all started because I'm getting errors when trying to launch games from steam. One of the first things suggested to try is to reinstall...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:16.
Twitter Facebook Google+