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Windows 7: DVD Drive not being detected by Win 7 Ultimate

10 Oct 2009   #11
Antman

 

In BIOS, change the drive controller setting for the DVD from AHCI to SATA/IDE.

7 is not liking the AHCI


My System SpecsSystem Spec
.
10 Oct 2009   #12
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
ADT, well done providing feedback on your system. Now we need to get to work getting the drive to be identified.
Your screen shot shows that the bios is using your dvd drive as boot priority 1. So I suggest that windows 7 is not seeing the drive.
I'm interested to know when you cable swapped the Hard drive and the dvd player and re-booted did the OS 7 re-install the dvd drive?
Regards,
Adrian
Nothing came up about an installation, but windows asked me to restart for some reason and I did but nothing changed.

Quote   Quote: Originally Posted by Adrian View Post
ADT, we now need to see if your DVD drive is recognised in Windows 7
We will need to do the following:
(Screen Shots Attached)
  1. Open device manager.
  2. You will now see all devices that OS 7 sees.
  3. Where I have circled you will see if your OS sees the drive?
If OS-7 does not see the drive then we will need to uninstall, then re-install, if we get no joy from that operation then you drive controller may be bad.
Try this ADT and let us know if this was helpful.
Regards,
Adrian
Thanks for helping me out again Adrian but in device manager the CD/DVD selection is completely gone.



Quote   Quote: Originally Posted by Antman View Post
In BIOS, change the drive controller setting for the DVD from AHCI to SATA/IDE.

7 is not liking the AHCI
Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS.

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD
My System SpecsSystem Spec
10 Oct 2009   #13
Antman

 

Quote   Quote: Originally Posted by adt View Post
...Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS....
Provide system specs and we will show you where.

.


Attached Images
DVD Drive not being detected by Win 7 Ultimate-0-usercp1.png DVD Drive not being detected by Win 7 Ultimate-0-usercp2.png 
My System SpecsSystem Spec
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10 Oct 2009   #14
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Antman View Post
Quote   Quote: Originally Posted by adt View Post
...Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS....
Provide system specs and we will show you where.

.
Done
My System SpecsSystem Spec
10 Oct 2009   #15
Antman

 

The Packard Bell forum is spam infested. The online docs suk. Reading the forum for clues.
My System SpecsSystem Spec
10 Oct 2009   #16
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Antman View Post
The Packard Bell forum is spam infested. The online docs suk. Reading the forum for clues.

Okay thanks, but aren't the details I provided enough?
My System SpecsSystem Spec
10 Oct 2009   #17
Antman

 

That is the worst tech support website on planet Earth. I am done.
My System SpecsSystem Spec
10 Oct 2009   #18
Adrian

 
Cable Swap

ADT, you mentioned in an earlier post that you opened up your PC and cable swapped?
You are familiar with SATA ports and SATA cable connections.
They are a group of four blue ports grouped together on your mother board.
As you know its a very tight fit, so I'm wondering if you accidently disconnected the power plug of the drive? Also your screen shot showed your drive as ACHI instead of SATA, Antman is asking that you reboot and access your bios and view your drive and change the setting to SATA.
So to sum up, check your cable connections, change your bios settings.
regards,
Adrian
My System SpecsSystem Spec
10 Oct 2009   #19
Adrian

 
Mobo stata connections

This is the foxcon MOBO.
SATA ports are circled.


Attached Thumbnails
DVD Drive not being detected by Win 7 Ultimate-foxconn.jpg  
My System SpecsSystem Spec
11 Oct 2009   #20
adt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
ADT, you mentioned in an earlier post that you opened up your PC and cable swapped?
You are familiar with SATA ports and SATA cable connections.
They are a group of four blue ports grouped together on your mother board.
As you know its a very tight fit, so I'm wondering if you accidently disconnected the power plug of the drive? Also your screen shot showed your drive as ACHI instead of SATA, Antman is asking that you reboot and access your bios and view your drive and change the setting to SATA.
So to sum up, check your cable connections, change your bios settings.
regards,
Adrian
Thanks for replying Adrian, but I have checked the cables and they seem to be fine. As for the BIOS settings I think it's the main solution but the problem is I have the Phoenix BIOS, which doesn't allow me to alter any advanced BIOS options. Is there any way around this, I am sure that this is the solution to my problem.


UPDATE: When I turned on the PC today I have noticed that the DVD driver is back, I could see it in My Computer and in device manager. In device manager the DVD/CD-ROM was there and under it it had "Optiarc DVD RW AD-7200S SCSI CdRom Device".

I restarted and it's gone again
My System SpecsSystem Spec
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 DVD Drive not being detected by Win 7 Ultimate




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