DVD Drive not being detected by Win 7 Ultimate

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  1. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
       #1

    DVD Drive not being detected by Win 7 Ultimate


    Hi guys I'm new here at Seven Forums,

    I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


    Looking forward to your replies.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    adt said:
    Hi guys I'm new here at Seven Forums,

    I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


    Looking forward to your replies.

    driver for the dvd drive. internal? what make? what model?
      My Computer


  3. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    zigzag3143 said:
    adt said:
    Hi guys I'm new here at Seven Forums,

    I am a confirmed host of the Win 7 launch party and yesterday I received my copy of Win 7 Ultimate. I was running on Vista so I did an upgrade to 7. After I was done my DVD drive is no longer in My computer or the Device manager, just like if it's not even plugged in. The tray can be opened but it does not detect the discs I insert. I tried googling and I found a couple of solutions but none worked. Is there any way to fix this, I have also looked in Bios but I didn't know what to check.


    Looking forward to your replies.

    driver for the dvd drive. internal? what make? what model?
    I'm sorry but I'm not really good with hardware. How can I find out the make and model?

    My PC is a packard Bell iextreme 9610.
      My Computer


  4. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #4

    You can download everest and it will tell you the make and model of you optical drive |MG| EVEREST Free Edition 2.20 Download
      My Computer


  5. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    thanks thefabe, Everest is not picking up any optical drives, any other way around it?
      My Computer


  6. Posts : 1,419
    Windows 7 7600 1 X64
       #6

    adt said:
    thanks thefabe, Everest is not picking up any optical drives, any other way around it?
    Hello ADT welcome to the forum, for starters since the drive is not visible in OS 7 we will have to do some trouble shooting. We need to track down your system specs. We will be back soon.
    Regards,
    Adrian
      My Computer


  7. Posts : 1,419
    Windows 7 7600 1 X64
       #7

    iextreme 9610


    ADT, I'm seeing this screen shot of your system?
    It appears you have an optical drive from Lite-On?
    ADT, you may have issues concerning your optical drive. IE: If the PC info you posted is correct then you have a 4 -6 year old system, the drive spec for your particular system is a Lite-On 16X DVD
    Model LTD-1665, lite on merged this particular drive w/JVC so the new model name is:
    JLMS-X LTD 1665 to which no firmware or drivers exist.
    OS 7 uses a standardized driver catalog since OS 7 does not see the drive what so ever I recommend you reboot to see if your BIOS recognises the drive and then we can trouble shoot further.
    Attached Thumbnails Attached Thumbnails DVD Drive not being detected by Win 7 Ultimate-pb.jpg  
    Last edited by Adrian; 10 Oct 2009 at 07:18. Reason: More Info Please?
      My Computer


  8. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       #8

    Adrian said:
    ADT, I'm seeing this screen shot of your system?
    It appears you have an optical drive from Lite-On?
    ADT, you may have issues concerning your optical drive. IE: If the PC info you posted is correct then you have a 4 -6 year old system, the drive spec for your particular system is a Lite-On 16X DVD
    Model LTD-1665, lite on merged this particular drive w/JVC so the new model name is:
    JLMS-X LTD 1665 to which no firmware or drivers exist.
    OS 7 uses a standardized driver catalog since OS 7 does not see the drive what so ever I recommend you reboot to see if your BIOS recognises the drive and then we can trouble shoot further.

    Thank you very much for replying Adrian, but this is my system:

    Information and Instructions - IXTREME X9610 - PB81X14901 - iXtreme - platform_amadeus_ixtreme - Desktop

    I bought it December 2008, I'm not really good with BIOS but when I looked in there there was an option about booting using CD-ROM and I clicked on it. It then showed this:



    So I suspect that BIOS is picking up the DVD Driver.
    I have also tried removing the ATA cable to my DVD driver, turning on the PC, then exchanging the ATA cable with the one that links to my hard drive and still no luck.

    Please let me know if you need any more information.
      My Computer


  9. Posts : 1,419
    Windows 7 7600 1 X64
       #9

    Drive not seen


    ADT, well done providing feedback on your system. Now we need to get to work getting the drive to be identified.
    Your screen shot shows that the bios is using your dvd drive as boot priority 1. So I suggest that windows 7 is not seeing the drive.
    I'm interested to know when you cable swapped the Hard drive and the dvd player and re-booted did the OS 7 re-install the dvd drive?
    Regards,
    Adrian
      My Computer


  10. Posts : 1,419
    Windows 7 7600 1 X64
       #10

    View Drive in Device Manager


    ADT, we now need to see if your DVD drive is recognised in Windows 7
    We will need to do the following:
    (Screen Shots Attached)
    1. Open device manager.
    2. You will now see all devices that OS 7 sees.
    3. Where I have circled you will see if your OS sees the drive?
    If OS-7 does not see the drive then we will need to uninstall, then re-install, if we get no joy from that operation then you drive controller may be bad.
    Try this ADT and let us know if this was helpful.
    Regards,
    Adrian
    Attached Thumbnails Attached Thumbnails DVD Drive not being detected by Win 7 Ultimate-1.jpg   DVD Drive not being detected by Win 7 Ultimate-2.jpg   DVD Drive not being detected by Win 7 Ultimate-3.jpg  
      My Computer


 
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