Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: DVD drive disappeared after Win 7 install

12 Oct 2009   #11
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by barneysmum View Post
Hi there,

There are no details in the BIOS at all for the dvd drive, but then it's not very informative for anything, doesn't even list the HDD either.

The only evidence of the dvd drive in the BIOS is in the boot order list.
boot order is where you should be looking. Make sure the dvd line is checked


My System SpecsSystem Spec
.
12 Oct 2009   #12
barneysmum

Vista / Windows 7
 
 

It's enabled in the boot order.

This bios is very limited, no settings to change.
My System SpecsSystem Spec
12 Oct 2009   #13
barneysmum

Vista / Windows 7
 
 

This is doing my head in. It has to be something in the registry or something?

If the drive was broken or the connection to the motherboard was broken then it wouldn't light up and spin a disc right??

At boot up, with a disc in, it will spin it.

In Windows if I put a disc in, it will spin it.

But that's it, nothing else happens.

So considering I get the same issue with a totally different drive, I am concluding that the drive is fine, and the problem lies within a setting in Windows somewhere, and therefore must be fixable.

Would you say this is correct?
My System SpecsSystem Spec
.

12 Oct 2009   #14
Adrian

 

Quote   Quote: Originally Posted by barneysmum View Post
This is doing my head in. It has to be something in the registry or something?

If the drive was broken or the connection to the motherboard was broken then it wouldn't light up and spin a disc right??

At boot up, with a disc in, it will spin it.

In Windows if I put a disc in, it will spin it.

But that's it, nothing else happens.

So considering I get the same issue with a totally different drive, I am concluding that the drive is fine, and the problem lies within a setting in Windows somewhere, and therefore must be fixable.

Would you say this is correct?
I would say yes, its absolutley fixable.
How ever the issue is not with OS7, its in the BIOS set up.
OS 7 does not like AHCI connection for the drive!
With out the knowledge of what the bios tells us its futile.
My System SpecsSystem Spec
12 Oct 2009   #15
barneysmum

Vista / Windows 7
 
 

OK, but this BIOS doesn't give me any detailed information for anything, or options to edit anything at all.

The drive also isn't working in Vista so not sure it's just a 7 thing.
My System SpecsSystem Spec
12 Oct 2009   #16
Adrian

 

Quote   Quote: Originally Posted by barneysmum View Post
OK, but this BIOS doesn't give me any detailed information for anything, or options to edit anything at all.

The drive also isn't working in Vista so not sure it's just a 7 thing.
Barney, do you have a way of taking a digital picture of your screen?
My System SpecsSystem Spec
12 Oct 2009   #17
Adrian

 
Bios pic

Hey Barney, attached is a sample pic of a boot priority of a bios.
If you see the left side of the pic, AHCI is the connection setting. We had the OP change the setting to SATA/IDE.
We need to know how your connection is set in your bios.
Regards,
Adrian


Attached Thumbnails
DVD drive disappeared after Win 7 install-bios.jpg  
My System SpecsSystem Spec
12 Oct 2009   #18
whest

XP, Vista, W7 64bit Home Premium
 
 

Go to the hp site & download the intel matrix storage manager for your laptop - if it says its a dv6500 on the back - use that to find the driver page -reply back,
as to whether it fixes it.
If its 64bit w7 go here - find it under storage.
Select software and drivers HP Pavilion dv6500 CTO Entertainment Notebook PC - HP Customer Care (Australia - English)
You can also get the latest version at the intel site
http://downloadcenter.intel.com/default.aspx
My System SpecsSystem Spec
12 Oct 2009   #19
barneysmum

Vista / Windows 7
 
 

I have taken pictures of the BIOS, there really is no helpful info on there at all, it's useless:


DVD drive disappeared after Win 7 install-bios1.gif

DVD drive disappeared after Win 7 install-bios2.gif

DVD drive disappeared after Win 7 install-bios3.jpg



Will try that Intel thing now.


My System SpecsSystem Spec
12 Oct 2009   #20
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by whest View Post
Go to the hp site & download the intel matrix storage manager for your laptop - if it says its a dv6500 on the back - use that to find the driver page -reply back,
as to whether it fixes it.
If its 64bit w7 go here - find it under storage.
Select software and drivers HP Pavilion dv6500 CTO Entertainment Notebook PC - HP Customer Care (Australia - English)
You can also get the latest version at the intel site
http://downloadcenter.intel.com/default.aspx
Whest

Its allways a good idea to start your own thread even if the problem is similar. It gets confusing on who is replying to which user.

thanks

Ken
My System SpecsSystem Spec
Reply

 DVD drive disappeared after Win 7 install




Thread Tools




Similar help and support threads
Thread Forum
DVD drive disappeared
The DVD drive in my several year old Compaq Presario laptop stopped working. Inserting a music, video or program DVD or CD causes the drive to whir for a few seconds and then nothing. Assuming the driver was old or corrupted I checked the device manager and couldn't find a DVD drive listed....
Hardware & Devices
Secondary hard drive disappeared after install of Blu Ray DVD drive
Hello, I hope someone can help me with an issue I've just come across. I bought an LG BH14 Blu Ray DVD drive to replace my old LG drive. I unplugged my pc, pulled out the old unit, disconnected the two wires, connected them to my new unit, and popped it back in. Too easy, right? After...
Hardware & Devices
Optical Drive Disappeared
Hello all. My cd/dvd/bluray read/write drive on my laptop suddenly disappeared. All "my Computer" shows is my C: drive, whereas I used to have a D: drive. I was uninstalling a few programs before it happened, one of which was Daemon ProTools, which I suspect to be the culprit. I read that the...
Hardware & Devices
Blu ray drive disappeared
I have an HTPC with blue ray (Windows 7 home premium 64 bit). It worked fine for a long time but now the blue ray drive is not showing anywhere. It still shows in BIOS but it doesn't show in windows explorer or device manager and "add new device doesn't find it". Can any one help? Thanks Bruce
Hardware & Devices
dvd/cd drive is disappeared/missing
Dear friends I have hp dv 6615em laptop with factory installed window vista home premium. Recently I upgraded (clean install) to win 7. I noticed my dvd/cd drive is disappeared after two months of win 7. I reinstalled win 7 again but no driver was found. I have done everything like upper/lower...
Hardware & Devices
dvd drive disappeared!
Not quite sure what happened, but the other day, i turned off my computer for whatever reason, i dont remember, and when i turned it back on, my dvd-drive is "missing"! its a fairly old, pioneer a09xlc dvd-rw drive, and its getting power, but something with the sata cable, im assuming, is the...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:59.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App