Biometic Authentec Unavailable but shows up fine in Device manager


  1. jetspeedz
    Posts : 30
    64
       New #1

    Biometic Authentec Unavailable but shows up fine in Device manager


    I've tried everything possible to get this problem solved and I'm out of solutions. New Sony laptop has Authentec Inc AES1660 biometric finger print reader. The Oem sony drivers and the latest install fine and the device shows up fine and working under device manager but windows 7 x64 under control panel biometric shows the device as "Unavailable" neither the protector suite or Authentec software work b/c windows does not recognize the device being there. I have looked all over the net and I'm not the only one with this problem. Others who made similar posts on Authentec website have not received any response.

    Hoping someone here has a solution?
      My Computer
    Quote Quote

  3. TVeblen
    Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       New #2

    I have no experience with any finger print readers. But here are my thoughts:
    The device is recognized and working in Device Manager and that means the system and OS are ready to use it.
    I'm thinking the device does not show up in Control Panel because it now must somehow be 'connected' or 'started'. You know how you connect a camera or USB stick for the first time, and drivers are loaded for the device, then "your device is ready to use", but when you unplug the device it disappears from the system. It's ready to go, but just disconnected.

    I would check the manual to see if there is a way to activate (connect or start) the device. It could be an Fn key (similar to the volume keys, etc) to toggle the device on and off on the keyboard. Or software that is supposed to be installed to create some sort of Control Panel. There might even be a switch on the laptop.

    It seems logical that there would be a way to activate/deactivate the device on as as-needed basis.
      My Computer
    Quote Quote

  4. jetspeedz
    Posts : 30
    64
    Thread Starter
       New #3

    The reader is built into the latop it is not an external device. Also there is no way to activate it other than the simple option in control panel with is already turned on and a windows service which is set to auto. I'm trying to avoid having to do a system restore as i have already put over 100hrs into tweaking it and cleaning it up.

    I would assume this is a software problem more than anything b/c device manager sees the hardware and it is active and well. I'll spend another weekend trying to mess with it. Worse comes worse I'll have to start all over or live without it.
      My Computer
    Quote Quote

 

  Related Discussions
Hi all, Here's my problem and how far I have got with it: Windows can't see WDC WD25 00JS-60NCB1 250GB SATA hard drive either installed internally or attached by USB in caddy; This drive was migrated from a build that has stood idle for a while without a monitor. I accidentally booted this...
Recently completed my PC Build. Everything is fine except my HDD. It is a Seagate Barracuda ST1000DM003 1TB 7200 It shows up in the device manager and states it is working correctly. However it does not show up in Control Panel\Hardware and Sound\Devices and Printers. I attempted to initialize...
I have an ATI radeon 5450 card. After i installed Windows 7, the display device in device manager has been showing as Standard VGA Graphics Adapter. I have used windows 7 previously too on the exact same system (except i added a tv tuner card a year ago, dont know if that matters), but never...
I've spent most of the night searching and cannot seem to find an answer to my problem so I registered with the hopes that someone here may be able to help. I have a NAS set up with two 2TB Samsung Spinpoint hard drives. The hard drives in the NAS were partitioned to have 300GB in a RAID 1 and...
Installed a 1.5tb wd caviar green i bought on boxing day today hd is detected in bios Started up windows, windows automatically detected and installed the driver, but i dont see the drive in explorer. I can see the drive in the device manager but it is not even detected by the westerm...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 13:39.
Find Us