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Windows 7: USB 3.0 HDD won't stay connected; FNet Turbo HDD USB won't detect it

19 May 2013   #1

Windows 7 Pro x64 SP1
USB 3.0 HDD won't stay connected; FNet Turbo HDD USB won't detect it

I just bought a new Western Digital Green 3TB hard drive, WD30EZRX, and a Connectland external enclosure, CL-ENC35020. I had quite a bit of trouble getting anything to detect the drive first off, but I finally got it initiated, assigned a letter (M), and formatted it to NTFS. (It's for Movies, and no Macs here.)

But now, when I try to copy my movies from my regular data drive (D), it cuts out after a few minutes of barely breaking 100MBps. It transfers a few GB, then Windows loses the connection. This is a 6GBps HDD, in a USB 3.0 enclosure, plugged into my USB 3.0 port. I even had an identical set up, but that was giving me some other more random problems (though I wrote that off to it being dropped.) This one is brand new & its symptoms are consistent.

The enclosure came with a CD with a program on it, FNet Turbo HDD USB, which I had been using fine with the other drive. It's a tiny little program that has zero options, nothing to click on, so you just have to rely on it to automatically detect your USB 3.0 drive. It usually does, though. But now, it has not once detected this drive being plugged in. Windows even gives me a notification saying "This device can perform faster...".

I've restarted & restarted, & restarted after updating my USB 3.0 drivers to their latest via my mobo's Asus page: ASUS - M4A88TD-V EVO/USB3
I've tried downloading a turbo hdd program from Asus, but it said it wasn't compatible.
Still no change.

Even so, why does Windows keep losing the connection to the drive, then routinely redetects it immediately? I've checked all my connections but will check them again. None of this makes any sense.

My System SpecsSystem Spec
20 May 2013   #2

Win 7 Pro 64-bit 7601

Remove any utility, you should only need USB 3.0 drivers and updated chipset drivers for that to work.

From what you say, it seems that the drive isn't getting enough power, AND that it is somehow connected as USB 2.0 device. Which is a bit weird for a USB 3.0 device. You sure you are using a usb 3.0 cable?
Can you try it on another PC?

Look in the BIOS options, Advanced --> Chipset --> onboard devices configuration --> onboard usb3 controller, and make sure that it is enabled.
My System SpecsSystem Spec

 USB 3.0 HDD won't stay connected; FNet Turbo HDD USB won't detect it

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