New
#11
Interesting...
Today I received a voice message from Hewlett Packard, in reaction to the e-mail I sent. It wasn't a robo-response. It was a real person who clearly demonstrated that she had read my e-mail and that she was personally elevating it to the appropriate management staff for consideration. She also invited me to call back and discuss it further, to provide any additional details I may wish to contribute.
This is not the HP that I was expecting. I wasn't able to call back today but will do so tomorrow. I'll report back here on what happens.