Can't get Microsoft Bluetooth Notebook Mouse 5000 to work


  1. CMT
    Posts : 2
    Windows 7 Professional 64 bit
       New #1

    Can't get Microsoft Bluetooth Notebook Mouse 5000 to work


    I have a laptop lenovo ThinkPad T420 and I had the OS upgraded from Windows 7 32Bit to Windows 7 64 Bit.

    My Microsoft Bluetooth Notebook Mouse 5000 can be detected and is listed as one of the Bluetooth devices, however the mouse does not move.

    I did some google-ing to try to trouble-shoot and I tried the following:
    Go to the Power Management page and clear the checkbox “Allow the computer to
    turn off this device to save power”. And finally, relief! No more disconnects.
    Apparently there is a bug in the power management of the Bluetooth driver
    under Windows 7.

    But it did not help.

    Can someone help me ?
      My Computer
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  3. CMT
    Posts : 2
    Windows 7 Professional 64 bit
    Thread Starter
       New #2

    Found the following link where member: jetpack1976 resolved my problem:

    MS Bluetooth Notebook Mouse 5000 not working

    Hi Durden,
    Went to another site and found a solution that worked. You might want to try it out.
    Go to START icon and type in services.msc and select services.
    The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
    It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse. It works perfectly!!!
    Give it a try and see if it helps.
      My Computer
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