New
#1
Loss of computer use
Having recently bought a new Samsung computer with Windows 8 installed I took it to PC World and had W8 removed and W7 installed and everything was working fine.I then contacted Samsung to ask why "Recovery Solution 5" was not working and was this due to having removed W8.Included in the reply from Samsung was a paragraph advising me to press F4 while booting and I would then find out if this system was working in W7.I complied with this advice and now the computer has ceased to work.Spent best part of an hour with one of the Samsung advisors but to no avail.He said he would make arrangements for my computer to be collected but implied I would have to bear the cost of repairs.Can anyone help?.