wd external hard disk


  1. wahidi78
    Posts : 19
    Windows 7 Ultimate 64bit
       New #1

    wd external hard disk


    Im realy fed up .......
    I have wd 500gb elements (external)...driver shows on device manager and even shows on disk management as disk 1 with a deffirent letter as F I changed it as it was G but no data and cant access and doesn't show on my computer it happened diuring transferring data from my computer to the external hard drive but a suddenly shut down due to high tempretur on wd windows diagnostic tool shows as failer, lights on its working and its fan ....but.....no data I tride many ways to fix by installing and uninstalling changed the cable and cleand registrey by ccleaner but......pls give any seliution not to lose data ....over 270gb data...............
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  3. jumanji
    Posts : 7,055
    Windows 7 Home Premium 32 bit
       New #2

    Please post a screenshot of Disk Management with your Western Digital external HDD plugged in.

    Disk Management - Post a Screen Capture Image

    Before taking the screenshot, please click on Show/Hide Console Tree, and Show/Hide Action Pane to hide those so that you get a full view.
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  4. wahidi78
    Posts : 19
    Windows 7 Ultimate 64bit
    Thread Starter
       New #3

    wd external hard disk-capture.png
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  6. wahidi78
    Posts : 19
    Windows 7 Ultimate 64bit
    Thread Starter
       New #4

    wd external hard disk-capture.png
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  7. jumanji
    Posts : 7,055
    Windows 7 Home Premium 32 bit
       New #5

    OK, the Device Manager shows only your system drive and what is shown in the Disk Management as Disk 1 may actually be your card reader.

    If you have a Multicard Reader connected to one of the USB ports, please remove it. Plug-in only your WD external HDD and check whether it shows up in the Device Manager and Disk Management.

    If it does not show up, then probably your external HDD has gone bad. To confirm please connect your WD ext HDD to another working computer and check.

    In most cases it is only the interface card inside the enclosure that gets fried (the HDD inside may be OK).

    The best thing you can do is to take out the HDD from its case, put it in another external enclosure and check whether you can access your data. You may perhaps entrust the job to a professional service agency.

    These are my thoughts. Please wait to see if other experienced members here can suggest anything better.
    Last edited by jumanji; 05 Jul 2013 at 11:00.
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  8. TVeblen
    Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       New #6

    Just to add to what Jumanji said, to recover data you can take the hard drive out of the external drive casing and then connect it directly to your motherboard using the standard SATA data and power connectors to see if the drive is still working.

    I have a HDD running in one of my systems that was taken from a faulty Freeagent GoFlex. Works great.
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