New
#1
Warning about ASUS
I have purchased many ASUS boards over the years and never a quality problem. The board that I purchased recently has defective DIMM's, a problem that required quite a bit of work to diagnose.
The following is my Live Chat with ASUS which I think tells it all:
Marcus
Hello ME, thank you for contacting ASUS support. At the end of this chat please take the time to fill out a brief survey and rate the overall experience at the top of the chat window. How can I help you today?
ME:
First of all, Please do not put me on hold - and then disconnect me. I have contacted ASUS twice in my attempt to RMA a board with defective DIMM's. I do not have the box so I do not have the serial number: All I have on the board stickers are 0210261-00219-MB07F0-A04 0902 and
C860007073CB
My case number is WTM20130710020819640 and I communicated with both Tian and Kevin.
Marcus:
I will try to keep the session open by chatting with you.
ME: I have lots of ASUS boards and the SN is always stamped on the board.
Marcus:
Did you look on the back of the board for the s/n?
ME:
Of course. I have been building computers for 25 years.
Marcus:
Can you send all the pictures of the numbers on the board to me?
[email address removed]
ME:
No, I just gave them to you!!
0210261-00219-MB07F0-A04 0902 and C860007073CB
I buy LOTS of ASUS boards. Let's not make this my first bad experience.
Marcus:
I don't want that either. Since you are familiar with our products you probably know what a serial number looks like and I need the correct one to create a RMA for you. Let me check on these numbers for you.
ME:
Yes, I do! And as I mentioned, this is the first board NOT to have the S/N stamped on the front of the board.
Everything else is nicely marked, just not S/N. Believe me I have read all the very small stampings and no S/N on the board.
Marcus
If the S/N is not on the board then it is out of warranty. We can repair it for you but you will be charged a fee.
ME:
What the heck do you mean? I absolutely cannot remove a sn if it is stamped on the board. This is completely unacceptable. I've had the board for a while in the box and just now decided to use it. Out of the box the DIMM's are bad. That is your problem to fix!
Marcus:
I'm sorry sir, but if there is no serial number on the board then it cannot be tracked in our system.
ME:
The board is manufactured in China. YOU did not stamp the board. How the devil am I responsible?????
Do you sell boards w/out serial numbers so you can claim No Warranty. That, sir, is fraud!
" it cannot be tracked in our system." Please be advised: I did not design your "system" either.
Marcus:
No sir, you did not. That is company policy.
ME:
Send me a copy of this. It's going all over the net.
Marcus:
It is on our site service.asus.com.
ME:
You should be ashamed of yourself!
I see no copy of this on service.asus.com
Last edited by z3r010; 16 Jul 2013 at 13:21. Reason: removed email.