Warning about ASUS

Layback Bear · 16 Jul 2013

incurablegeek where did you but this motherboard? Maybe they could work with Asus in you behalf.

I don't believe any motherboard manufacture would intensionally leave off a serial number. They need that number more than we do for tracking and gathering information on their products.

Just a thought for the future.

I always keep the box the motherboard came in. It comes in very handy for storing all the extra things I don't use when building a system. Extra cables, jumpers, manuals for all hardware ect. in that particular computer.
The box is also handy to box the RMA motherboard for shipping.
I have RMA two Asus motherboards. Without having the serial number I don't believe Asus could of helped me.

incurablegeek · 16 Jul 2013

Fortunately, I have a policy of keeping original boxes until the warranty period is over and record serial numbers along with receipts, etc.

I've got to admit that I was really sloppy and stupid there. Not a mistake I will make ever again. Thanks for pointing up the obvious.

You know, though, the tricky thing is that the ASUS rep said that without a serial number on the board they had no way to identify it. Sounds a bit tricky to me.

linnemeyerhere · 16 Jul 2013

First off the first rule of customer service is "kill em with kindness" I would have taken a picture (s) and emailed while on the line with the representative. But if no serial number is the deal breaker then it looks like a fair amount of the ASUS mobo's being sold are suspect to say the least and you would think that ASUS would want to be in the loop and ask you exactly from whom the mobo was sourced. Good luck getting help with Amazon as you say they are "stand up".
Remember treat people as you would like to treated and you'll get further......in mobo's as in life !

VistaKing · 16 Jul 2013

What is the model of the Motherboard ?

Layback Bear · 16 Jul 2013

Very good question VistaKing.
Where was this particular motherboard bought?
Do you have the paper work that could help with a RMA?
You could of got one of those empty peanut shells.

TwoCables · 16 Jul 2013

Yeah, like I said: was it shipped and sold by Amazon, or someone in the Amazon Marketplace? If so, then which seller was it?

incurablegeek · 16 Jul 2013

As I mentioned before, my two latest ASUS boards were purchased from Amazon, which has always been a stand-up company with me. Details on that if you would like.

From the invoice:
1) ASUS M5A97 Evo - AM3+ - 970 - SATA 6Gbps and USB 3.0 - ATX AMD ATX DDR3 2133 Motherboards
Condition: New
Sold by: Amazon.com LLC

2) ASUS M5A99FX PRO R2.0 AM3+ AMD 990FX SATA 6Gb/s USB 3.0 ATX AMD Motherboard
Condition: New
Sold by: Amazon.com LLC

TwoCables · 16 Jul 2013

Oh, so the answer was Yes, it was shipped and sold by Amazon. That's all I was wondering. I wasn't looking or more than that.

linnemeyerhere · 16 Jul 2013

So your next online call set up will be with Amazon and that should get the ball rolling. Good luck and keep us in the loop.

incurablegeek · 16 Jul 2013

Two Reasons Why I Always Buy From Amazon:

1) A few weeks ago, I purchased a CyberPower UPS which turned out to be too low a wattage for the PSU. It was 100% my fault actually, because I changed my mind and decided to use a bigger PSU.

Well, I contacted Amazon after I had already received the UPS and opened the outer box (not the UPS box),
I told the Amazon customer rep that I had done so and that it was my responsibility to at least pay the return freight.

Well. the customer rep said to call the shipper and have them come back and pick it up as refused. I fully expected to pay the return shipping charge at least. Believe it or not, Amazon paid the shipping charge both ways. And it was all my fault!

2) Less than three hours after I contacted Amazon about this problem they replied. Here is what they said!

...................

Hello,

I'm so sorry about your problem. I'm sorry for any inconvenience this might have caused you.

Instead, I've requested a full refund of $114.99 to your payment method. You'll see the refund in the next 2-3 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summar...322910-0669814

To compensate this inconvenience, place a new order (directly from Amazon or fulfilled by Amazon) with One-Day Shipping and write back to us with the order number so that we'll either waive off or refund the total shipping costs.

Please visit the following link to provide the information we requested:

http://www.amazon.com/rsvp-mi?c=yrhghedw3744419252&q=o2r

If you still have any concern, please feel free to contact us immediately. We're here to make things right for you.

http://www.amazon.com/gp/help/contact-us/general-questions.html

If it's convenient you, you can also contact us by phone or chat so we can assist you right away.

To contact us via phone: http://www.amazon.com/clicktocall

To contact us via chat: http://www.amazon.com/clicktochat

We look forward to seeing you again soon.

Best regards,
Benjamine M