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Windows 7: Alienware Battery - Plugged in, not charging

30 Jul 2013   #1
Jellote

Windows 7 Home Premium 64 Bit
 
 
Alienware Battery - Plugged in, not charging

Over the last week, my alienware M11x laptop has refused to charge. Each time, the issue would resolve itself after a few minutes, but the problem has persisted for several hours now and my computer is now at 9% battery.

I have already tried removing, unplugging and and moving the AC adapter, none of which proved fruitful. I have also tried physically the battery (a pain, considering it is screwed in and behind the bottom panel), booting the computer without the battery, uninstalling Microsoft ACPI-Compliant Control Method Battery, replacing the original battery and booting once again, which accomplished nothing.

This computer was very expensive (one might say overpriced), and I am not willing or able to buy any expensive parts at the moment. Is there any way to fix this problem from where I'm standing?


My System SpecsSystem Spec
.
30 Jul 2013   #2
mohavepc

Windows 7 Professional x64
 
 

How old is this system? If it is under 3 years I would contact Dell. There are several complaints about Alienware batteries if you google it.
My System SpecsSystem Spec
31 Jul 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Jellote View Post
Over the last week, my alienware M11x laptop has refused to charge. Each time, the issue would resolve itself after a few minutes, but the problem has persisted for several hours now and my computer is now at 9% battery.

I have already tried removing, unplugging and and moving the AC adapter, none of which proved fruitful. I have also tried physically the battery (a pain, considering it is screwed in and behind the bottom panel), booting the computer without the battery, uninstalling Microsoft ACPI-Compliant Control Method Battery, replacing the original battery and booting once again, which accomplished nothing.

This computer was very expensive (one might say overpriced), and I am not willing or able to buy any expensive parts at the moment. Is there any way to fix this problem from where I'm standing?
Hi Jellote.

Welcome to Seven forums.

We truly regret the inconvenience that has been caused to you. Please check this link below which would help you resolve this issue:

http://dell.to/12GnZpB

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

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 Alienware Battery - Plugged in, not charging




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