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Windows 7: Microphone jack connector not working

10 Aug 2013   #1
ish4d0w

Microsoft® Windows 7 Professional 64-bit
 
 
Microphone jack connector not working

Hi

This is a HP 6720s notebook and it seems the microphone connector plug might be broken.


I tested the microphone on 2 different computers and it's working fine on those.


The headphone connector (which is next to the microphone connector on this notebook), is working all OK so I don't think it's just a driver problem.


This computer was disassembled (then reassembled) by a computer technician for internal cleaning, maybe he forgot to reconnect it or something... I'm not sure. (I'm mainly into desktop computers but I'm not afraid to take a look inside to see if I can fix it :) )


So my question is, what can be the problem? I'm only guessing. We could also try software tricks as I don't think this technician would have messed it up on purpose but who knows, maybe he just forgot about that connector.


So... where should we begin diagnosing this problem? :)

Any help is appreciated.


My System SpecsSystem Spec
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10 Aug 2013   #2
indianacarnie

Windows 10x64 Build 1709
 
 

Just a shot in the dark here......... have you been to device manager to check for missing/outdated drivers?

Conversely have you tried a system restore to a point before the cleaning? Assuming it worked before that.
My System SpecsSystem Spec
10 Aug 2013   #3
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

In that situation you take it to the tech and tell them the jack that worked before they cleaned it now doesn't work.

Should be free....

If your car....
My System SpecsSystem Spec
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11 Aug 2013   #4
ish4d0w

Microsoft® Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Just a shot in the dark here......... have you been to device manager to check for missing/outdated drivers?

Conversely have you tried a system restore to a point before the cleaning? Assuming it worked before that.


Sure, I checked that. No missing/outdated drivers, also installed a fresh sound driver offered by Windows Update, no difference.


I did a full reinstall a few months after the cleaning.


I used Skype for microphone setting (Skype is configured correctly), I called the echo test.

I was surprised because it wasn't completely silent, there were some random noises, but I couldn't control it, it wasn't actually coming from the microphone.



The microphone is working great on 2 other computers, I really think this connector is broken.


Quote   Quote: Originally Posted by Faladu View Post
In that situation you take it to the tech and tell them the jack that worked before they cleaned it now doesn't work.

Should be free....

If your car....
Sounds like a good idea!

Edit: the problem is that this repair has been done years ago, and the tech guy probably doesn't even remember this computer so I don't think I can blame it on him.
My System SpecsSystem Spec
14 Aug 2013   #5
ish4d0w

Microsoft® Windows 7 Professional 64-bit
 
 

Hmm. I'm starting to think this *could* be a software issue too.
Also the signal bar sometimes moves.

I'll try different drivers.
My System SpecsSystem Spec
03 Apr 2015   #6
ish4d0w

Microsoft® Windows 7 Professional 64-bit
 
 

Just wanted to report back. The headset was broken, the connector on the notebook has no problems at all. :)
My System SpecsSystem Spec
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 Microphone jack connector not working




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