Keyboard will not work pre-windows

darkelite said:

Hello all,

I am having difficult problems with my keyboard and pre-windows. I am unable to get into the BIOS using my Coolmaster Quickfire TK Mechanical keyboard. My motherboard is MSI MS-7522 (x58a-gd65). I already went into my bios using a wireless usb keyboard and changed the setting of Peripheral USB and enabled it. Also I also disabled quick boot up. This is becoming a problem now since I am experiencing problems with BSOD.... If anyone can help that would be great. Thanks!

Hi darkelite,

Using the wireless mouse kindly enter the BIOS and make sure NUM lock is enabled on start. Then connect the USB keyboard and check if the keyboard gets the NUM lock light before boot.

Also, if possible check a different USB keyboard on the system to isolate the issue. You should also load the BIOS defaults and check again.

Keep us posted with the results so we can advise you further.

darkelite said:

tommyg562000 said:

Have you also tried it in a USB 2.0 port? Should be 4 of them on the back of your pc

I have tried every single usb port on the computer including all the usb 3.0 connections.

To SandeepP:
NUM lock has been enabled from the start. There is light that comes from the keyboard when it boots up but none of the buttons will work until the system is at windows. I will load the BIOS default and update you about that.

Thank you all for the replies and the information to help solve my problem.

Hi darkelite,

Please try the steps at your convenience and let us know if you require further assistance. If you have any further queries, please feel free to contact us.

darkelite said:

Hello all,

So far nothing has worked I am still having problems getting my keyboard to connect during pre-windows. Any other suggestions?

Hi darkelite,

Thanks for your reply. Have you checked a different USB keyboard on the system and if yes what are the result of the same?

Also, if possible remove the CMOS battery of the system and then put it back again and then boot the system. Check if it helps in resolving the issue.

Please perform these steps and let us know the results, so we can advise you further.