Specific keyboard randomly disconnects but works on other computer

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  1. Posts : 40
    Windows 7
       #1

    Specific keyboard randomly disconnects but works on other computers


    I have recently purchased a brand new "CM Storm QuickFire Pro".
    Which is a USB Mechanical Keyboard.
    Full specs here:
    Amazon.com: CM Storm QuickFire Pro - Mechanical Gaming Keyboard with CHERRY MX BROWN Switches and LED Backlit Gaming Keys: Computers & Accessories

    It worked flawlessly for a couple of weeks, but recently it started disconnecting and reconnecting randomly, making the keyboard unusable.

    I've tried another generic USB keyboard, and It works - No disconnects.

    I've tried connecting this keyboard to my laptop, and It worked great! - No disconnects.

    It seems that the problem occurs only when I connect it to my pc.

    My motherboard is Gigabyte MA770-UD3.

    I've tried so far going to device manager and Uninstalling what seems to be the keybaord "HID Keybaord device". but no luck.

    I've also tried going to my USB Root Hub and removing the tick from " Allow the computer to turn off this device to save power".

    How can i fix this annoying problem ?
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello Yupp mate I think you should try these first SFC /SCANNOW Command - System File Checker

    Disk Check

    then run these

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/download from bleeping computer


    Then download the motherboards drivers again and also check with Coolermaster as well as I cannot find a driver for that keyboard.

    GIGABYTE - Motherboard - Socket AM2+ - GA-MA770-UD3 (rev. 2.1)

    CM Storm QuickFire Pro - Cooler Master
      My Computer


  3. Posts : 40
    Windows 7
    Thread Starter
       #3

    Hey, Thank you for your help!
    I did everything as you said and the results are:

    1. SFC /SCANNOW Command -
    Code:
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection found corrupt files and successfully repair
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log
    
    The system file repair changes will take effect after the next reboot.
    (CBS.LOG was 9mb so I dont know how to upload it.)

    2. I downloaded the free version of SUPERAntiSpyware. and I've preformed a complete scan and removed all threats - (See attached log)

    3. I downloaded Malwarebytes Anti-Malware Free. I ran a full scan and removed everything it found. (See attached log)

    4. I downloaded AdwCleaner. I ran a Scan, but I didn't clean anything. Please see the attached log.

    5. I also couldn't find any drivers for my keyboard on CM's site. I also tried to search In google but I had no luck.

    6. I installed AMD Chipset Driver (include chipset\sata raid driver) V.8.641, But I had a failuare in the installation.
    (see attached xml)

    So far there is no change. I connect the keyboard to my PC, I hear the "connect" sound and the lights turn on for a second, and then I hear the "Disconnect" sound and the lights turn off and my keyboard doesn't work anymore. Now I also saw the "USB Device Not Recognized" Error in my task bar.

    They keyboard works flawlessly on another computer.

    any further steps I can take ?
    Specific keyboard randomly disconnects but works on other computer Attached Files
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Holy cow that was some list from SAS! The ADW mate just run and clean I do there are some entries there I would not want on my machine.

    If nothing changes run the TDSS Killer from this list too doesn't take long (about half way down the listings) Free Malware Removal Tools
      My Computer


  5. Posts : 40
    Windows 7
    Thread Starter
       #5

    I cleaned my pc with ADW (see attached log)
    TDSS Killer didn't find anything worng (see attached log)

    But, the problem has been solved, the keyboard works great.
    but I'm afraid that the problem might come back again, So I will update if that will happen.
    Specific keyboard randomly disconnects but works on other computer Attached Files
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Hmm so what did you fix it with? or did it just come right?

    The ADW stuff mate get rid of .
      My Computer


  7. Posts : 40
    Windows 7
    Thread Starter
       #7

    It just worked, I don't know exactly what fixed it .
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    Probably the ADW Yupp some rubbish in the reg most likely:)
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    Did you let Malwarebytes Anti Malware remove the things it found?
    The log you posted states No Action Taken.
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    Layback Bear said:
    Did you let Malwarebytes Anti Malware remove the things it found?
    The log you posted states No Action Taken.
    Yep he did mate in post #3.
      My Computer


 
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