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Toshiba Ext. HDD Not appearing in My Computer or Disk Management
Hi,
I have been having issues with my external hard drive. It is a Toshiba STOR.E PARTNER 2.5" 1TB. I understand there are many threads relating to similar problems but I thought it would be best to post my exact problem because none of the solutions I have read worked for me.
The problem began after I accidentally disconnected the hard drive whilst moving my laptop. I assume something important must have been happening at the time of disconnecting. The HDD still appears to work in the sense that the light is on when connected and my laptop makes an acknowledgment sound when I plug it in. This is almost certainly a software/driver issue.
So when I plug it in, it does not appear in My Computer at all. When I go to Disk Management there is also no sign of it existing. It does seem to appear in Device Manager under 'USB Mass Storage Device' but it has a yellow ! mark on it. It has the Device status: This device cannot start. (Code 10). I have tried upgrading drivers but they seem to be up to date. I have also tried uninstalling the drivers and restarting the laptop - it attempts to reinstall them but fails to do so.
I have also tried using all of the available USB ports on the latop but all have the same outcome as above.
Any help is greatly appreciated as I have important files that I need to use on this HDD. I have two images attached below:
Device Manager:
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Disk Management:
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