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Windows 7: Hardware Video Error: BCCode 117

07 Sep 2013   #1
CaioBP

Windows 7 Professional x64
 
 
Hardware Video Error: BCCode 117

Good Day! I am actually having a problem with something about hardware i hope so, when i play a game, my screen just gor pixels twisted and the game close! I talked to the Nvidia support and did some tests and i take the conclusion that the Video card is alright! i don't know what i can do. I just reinstalled the OS!

I will show here the Signature Problem and More information about it!

Problem Signature:
Nome de Evento de Problema: LiveKernelEvent
Versão do sistema operacional: 6.1.7601.2.1.0.256.48
Identificação da Localidade: 1046

Additional information:
BCCode: 117
BCP1: FFFFFA8003B004E0
BCP2: FFFFF880049412B0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Thank you for the help and good bye!


My System SpecsSystem Spec
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08 Sep 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

STOP 0x117: Display driver stopped responding and has recovered Error message in Windows 7

Perhaps this Microsoft Article may help: "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

Did you get a Blue Screen? If so please post up the logs:

Reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

https://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
08 Sep 2013   #3
CaioBP

Windows 7 Professional x64
 
 

After reinstalling OS i didn't recieve any Blue Screen, but actually i have a dump file that i got when i saw the information about the issue! thank you for the attention, i will try to recieve a BSOD so i can send here, but if you like i can send the dump file i have with another 2 files (sysdata and WerInternalMetaData)!
My System SpecsSystem Spec
.

09 Sep 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

The old BSOD logs wont be of use now as you have reinstalled the OS, we
will have to wait for a new crash to occur.
My System SpecsSystem Spec
09 Sep 2013   #5
CaioBP

Windows 7 Professional x64
 
 

Hello Nothernsoul55! I didn't get any BSOD while i was testing, but i recieved some Eventsys and Evenapp to share. I am from Brazil and some information is in portuguese, sorry about that, i will post the files here, i test the following components: Memory, processor, Video Card and no one has been crashed. Thank you for the attention.
PS: I am thinking can be a driver conflict or something!
byebye


Attached Files
File Type: rar SF_08-09-2013.rar (292.0 KB, 3 views)
My System SpecsSystem Spec
10 Sep 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Did you try the Microsoft fix I suggested?: "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

The only thing I can see from those logs is a problem with:

Hardware Video Error: BCCode 117-problemo-device.png

This refers to: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller

Download & Update: https://downloadcenter.intel.com/Det...&DwnldID=19597

Then see how the system is?

If problems persist, enable Driver Verifier:

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

Driver Verifier - Enable and Disable

Before enabling DV, make it sure that you have earlier System restore points made in your computer.
If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.
Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Cheers

Dave


My System SpecsSystem Spec
10 Sep 2013   #7
CaioBP

Windows 7 Professional x64
 
 

Hello again Dave, i tried Microsoft Fix it but it didn't solve the problem, i will download this driver and run Driver Verifier, thank you for the help!! I will post the results here!
My System SpecsSystem Spec
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 Hardware Video Error: BCCode 117




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