Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Printer Works But Fax Does Not

17 Sep 2013   #1

Windows 7 64 Bit
Printer Works But Fax Does Not

I reinstalled windows 7 home premium 64 bit. Then soon after, my printer checked out ok but the Fax will not work. Its a HP model 4500 printer/Fax. When I do a test fax, it passes all but one test. The error indicates that I am using the wrong phone cord wire and to install the correct one. The correct one is a 2 wire phone cord. I no longer have the original cord. But the install instructions say I can use a 2 wire phone cord adapter to the printer/fax, then I can use a regular 4 wire phone cord after that and then to the phone jack. I tried different scenarios including reinstalling the printer/fax software. Its probably something simple but I speak little computerese.
Has anyone experience this type of problem and how to repair it?

My System SpecsSystem Spec
17 Sep 2013   #2

Windows 7 64 Bit

I have found the problem. The printer/fax install instructions does not mention anything about a router. My nephew installed a router (he calls it a router modem) for his wireless. If one were to follow the instructions to the letter, the printer should work as mine did. But the fax would not.
Here is how I made the fix:
I use a dual telephone jack. One phone cord goes directly to a extension phone. The other phone cord goes directly to the EXT 2 connection on the back of the printer. Then I ran the routers phone line which is a 4 wire cord into a 2 wire adapter and then that is connected to Line 1 on the back of the printer/fax.
When I ran another test, I heard a dial tone coming from my machine and I knew I did something right. All the tests for fax passed.
My System SpecsSystem Spec

 Printer Works But Fax Does Not

Thread Tools

Similar help and support threads
Thread Forum
HP Wireless Network printer No longer Works from only Dell Desktop
I have been living with this issue for a couple of months and wish to now resolve issue with your help. Issue: HP OfficeJet 4630 wireless printer no longer prints with my Dell D531 Desktop computer via WLAN, however works with all other WLAN connected devices, e.g., cellphones, netbook, laptop,...
Hardware & Devices
Printer only works in virtual machine, xpmode. How to fix?
Installed a new Canon laser printer on my parent's office computer with a USB connection - Win 7, 64. Worked fine. Then installed into their virtual machine environment for XP mode which they use to run a DOS PROGRAM (no joke) for their business. Now the printer works fine in virtual machine but...
Connecting HP printer works fine, but doesn't give me an icon...
I connected my HP Deskjet 450 and it downloaded the driver, it works fine, BUT it does not give me a notification icon or "safely remove hardware". So when I'm done printing I just disconnect the USB. ALSO, since it doesn't connect with the HP software, I can't see how much ink is left (!). ...
Hardware & Devices
How HP Deskjet 610c printer works with Windows 7 OS
Hi Can anybody please help!!! I am having Windows 7 OS in my laptop. Tried to connect HP Deskjet 610c printer with the laptop using cable wire. In Windows 7, I searched for Windows update and it recognized the said printer. Now, the printer is added and I am also able to print the test...
Hardware & Devices
Shared printer works from 1 machine, but not another
Hi! Tried doing a lot of searching on here and google, but didn't find a resolution. I have a Machine with Windows 7 Alienware x86 hosting a shared network printer. I am able to find and print on a machine with Win7 Home Premium x64 with no problem. Both machines belong to the x64 Homegroup. I...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:57.
Twitter Facebook Google+