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Windows 7: Seagate Sata 3TB Issues

28 Sep 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Seagate Sata 3TB Issues

I am using a HP XW8400 Windows 7 64 Pro and had no issues with hard drives/sata, 3TB until I elected to use this new Seagate 3TB Sata.
I needed a data hard drive to populate with company documents. I bought a 3TB WD hard drive partitioned it into two 1.4TB sections using GPT, and formatted NTFS. I then copied over from the smaller Sata drives the relevant data to this 3TB Sata hard drive. Now I have all my data on one large hard drive. However, I elected to buy another 3TB hard drive so that I could have a long term backup to store off site. I bought a Seagate. I Acornis Disk Wizard to create the GPT, and formatted it to NTFS. These are the same steps that I used on the first 3TB hard drive. I simply wanted a hard drive in use on the company computer and the second backup hard drive off site.
Here are the issues I ran into. I started with a USB Sata hard drive connected the computer. I started to copy from the first internal Sata to the new external usb Sata. What would happen is that the second Sata would disconnect. The drives letters would disappear. I ended up rebooting a few times before the second Sata again reconnected and reappeared. And then the drive would disconnect again, and again. So I finally gave up – and put that second Sata into the computer. Now I had inserted along with the primary MBR hard drive the first 3TB GPT Sata, and the second 3TB Sata. Again as I attempted to copy from the first Sata to the second Sata I would experience those random disconnects; the drive letters (two partitions) would disappear. I changed the Sata cable position to see if that helped. That didn’t so I put all the drives again in sequence – 0 Sata 1 Sata 2 Sata and so forth.
What I found during the reboot I would keep getting the press F1 to save message. And when I hit F1 and the machine rebooted I would get another press F1 until finally the command was accepted. Then I found if I went into Safe Mode that the chances of the second Sata drive staying connected were considerably improved. However after awhile I would again get ‘disconnected’. At least I can work for awhile in safe mode.
I got to thinking – the Western Digital 3TB hard drive never got disconnected. It was only the Seagate 3TB Sata. I did run the Seagate Tools. That drive is in perfect working condition. I even deleted and reformatted a few times to make certain I was dealing with a fresh drive. And again ran the diagnostic tests to prove so. And to conclude I would ask is there something I may have missed in all this? A driver for the Seagate? That Western Digital may be the only reliable option?
Let me know your thoughts !
John Marshall

My System SpecsSystem Spec
28 Sep 2013   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

Your Seagate drive may have an electrical problem that is intermittent. Intermittent problems are very hard to spot. If possible, I would return/exchange the drive and try again. You may have a bad one.
My System SpecsSystem Spec
28 Sep 2013   #3
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit

Is the USB port USB 2.0 or USB 3.0? Asking because my PC has both ports and I discovered (the HARD way) that the USB 3.0 ports were very unreliable until I tracked down and installed both firmware and driver updates for the NEC/Renesas USB 3.0 chipset. The USB 2.0 ports have worked reliably since day one.
My System SpecsSystem Spec

04 Oct 2013   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

In this exercise all ports were USB 2.
My System SpecsSystem Spec

 Seagate Sata 3TB Issues

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