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Windows 7: WD My Book 2TB Gone

07 Oct 2013   #1

Windows 7 Proffesional x86
WD My Book 2TB Gone

Greetings to all,

My WD external HDD crashed couple of days before. I can't access it and the worst is the I have in it all my important files. Family photos and videos, everything.

First opened the box and connect it on the motherboard as internal and started CHKDSK, but it's stucked at some point, 98%, I waited for it more than 24h and it kept on at 98. So I hard restarted the PC and then the Windows won't boot up. It freezes at the Windows 7 logo before Welcome screen.

When I disconected the HDD Windows started normally. Then I conected the HDD via USB cable but I got the error USB Not Recognized.

Please HELP, all my digital life is in there.

My System SpecsSystem Spec
07 Oct 2013   #2

Windows 10 Home Premium 64bit sp1

Have you tried going to Western Digital site and try a Firmware update they have a tool that might help you fix it

this will find out the cause of the issue WD Support / Downloads / WD 2go + Other Products / Data Lifeguard Diagnostic for Windows Diagnostics for the drive

This one is for Firmware updater universal WD Product Update
My System SpecsSystem Spec
07 Oct 2013   #3

Windows 7 Proffesional x86

Yeah I just tried the WD Diagnostic tool and during WD detecting the software just goes invisible eventhough its still active in task mgr
My System SpecsSystem Spec


 WD My Book 2TB Gone

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