Rtl 120 Bpl Missing dvd not playing

  1. Posts : 18
    Windows 7 Home Premium 64 bit

    Rtl 120 Bpl Missing dvd not playing

    Hi, A friend of mine is having problems with his disc drive Its on laptop with Windows 7. If he burns a cd or dvd it shows as successful but will not play back. Playing the disc in another computer or dvd player it works ok. He's cleaned the laser with a disc cleaner. He also tells me he is getting messages that Rtl 120 Bpl is missing and needs to be reinstalled. I have Googled this and i know he uses Avg Tuneup, i gather this can cause the loss of that file so he did a system restore. Its still the same. My question is could the loss of this file cause the disc drive to malfunction? Any help would be appreciated
      My Computer

  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

    Please post a screen shot of Device Manager showing any warnings on devices
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer

  3. Posts : 18,415
    windows 7 home 64bit

    Hi there .. Uninstall TuneUp Utilities .. I would also suggest AVG too ..
      My Computer


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