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Windows 7: Error about USB3.0 on startup

05 Nov 2013   #1
oli2194

windows 7 Home Premium 64bit
 
 
Error about USB3.0 on startup

Hi guys,
Hopefully someone will be able to help me with a small issue I have. For the last couple of days, every time I switch on my laptop I am getting a small window appearing with Error at the top and the message says "usb3.0 monitor is already started".
Any idea why I am getting this message and how I can stop it? As far as I can tell it's not affecting anything in regards to using the laptop.
Any help would really be appreciated.
Thanks guys


My System SpecsSystem Spec
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05 Nov 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You have this file C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe ?
Or any other Renesas Electronics usb folder?
My System SpecsSystem Spec
05 Nov 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do you have any programs like Renesas Electronics USB stuff listed in installed programs list?
My System SpecsSystem Spec
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05 Nov 2013   #4
oli2194

windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have any programs like Renesas Electronics USB stuff listed in installed programs list?
Thanks for the reply. There was nothing in the program files but there was a Renesas Electronics USB in the installed programs...but whist looking for it I accidentally uninstalled it! When I restarted my laptop it automatically installed some drivers for something to do with USB 3.0, but the Renesas thing hasn't come back to the programs list and the error is no longer appearing when I switch the laptop on. Was the Renesas programme important?
My System SpecsSystem Spec
05 Nov 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by oli2194 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have any programs like Renesas Electronics USB stuff listed in installed programs list?
Thanks for the reply. There was nothing in the program files but there was a Renesas Electronics USB in the installed programs...but whist looking for it I accidentally uninstalled it! When I restarted my laptop it automatically installed some drivers for something to do with USB 3.0, but the Renesas thing hasn't come back to the programs list and the error is no longer appearing when I switch the laptop on. Was the Renesas programme important?
I think win7 uses built-in usb3.0 driver stuff now(?) Do you have any usb3.0 devices? Plug them in an usb3.0 port ...does device work?
My System SpecsSystem Spec
05 Nov 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Open "device manager". No "other devices" there? NO devices with question marks?
Expand branch "Universal Serial Bus-controllers"... do you see usb3.0 stuff there?
My System SpecsSystem Spec
09 Nov 2013   #7
truckinguy

Win7 64 Bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by oli2194 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have any programs like Renesas Electronics USB stuff listed in installed programs list?
Thanks for the reply. There was nothing in the program files but there was a Renesas Electronics USB in the installed programs...but whist looking for it I accidentally uninstalled it! When I restarted my laptop it automatically installed some drivers for something to do with USB 3.0, but the Renesas thing hasn't come back to the programs list and the error is no longer appearing when I switch the laptop on. Was the Renesas programme important?
I think win7 uses built-in usb3.0 driver stuff now(?) Do you have any usb3.0 devices? Plug them in an usb3.0 port ...does device work?
I have an issue with my usb 3.0. I have used the 3.0 port for transferring files,updates into USB 3.0 2.0 flash sticks and gps's,etc.
But I bought a external enclosure with 3.0 and a docking station with 3.0. The esata worked but I only got the 3.0 working just a little while.
I have the Renesas in my program files but it may be from my old notebook that had the 3.0 in a media bay device. My new notebook has it built in. I attached a picture of my device manager showing the usb controlers. Maybe you can give me some tips if something is wrong. It may be those devices. They all claim win7 compatabile no drivers,etc. I've never had an issue with transferring 3.0 via to my flash drive or other 2.0 drives and devices.


Attached Thumbnails
Error about USB3.0 on startup-device-manager.jpg  
My System SpecsSystem Spec
09 Nov 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Uninstall the Renesas stuff (if possible). It isn't used at all as far as I can see.
What is "usb virtualization" in that screenshot? Detach the docking station. "usb virtualization" is still there afterwards?

What exactly doesn't work? And what exact problems?
My System SpecsSystem Spec
09 Nov 2013   #9
truckinguy

Win7 64 Bit
 
 

I don't know what the USB Virtualization is.. Here is a screen shot. I shall try to find out.
The problem is I bought 3 different 3.0 devices and they didn't work. Or should I say my win7 pro dell 6530 didn't pick them up. My 3.0 flash stick will work/show in explorer. 2 devices were external enclosures 1 was a HDD docking station.


Attached Images
Error about USB3.0 on startup-capture.jpg 
My System SpecsSystem Spec
09 Nov 2013   #10
truckinguy

Win7 64 Bit
 
 

I disabled it as I don't think it applies to my useage. Also I found that having both the esata and usb cable in this last device creates a conflict so I have it working now. Thanks..
Now I would like to extend the usb 3.0 cable 3 ft. I got a cheap usb 3.0 extension but the message comes up saying "this device could be faster with a super speed port" . It slows down the transfer by 50% it seems. Is it the extra 5 ft length or a bad or wrong cable? The OEM docking HDD device cable transfers similar speeds to the esata cable supplied as well. So I'm getting 3.0 speeds with the OEM cables supplied with the HDD docking device. I hope there is a cable that can extend a few feet with not a great amount of transfer speed.
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 Error about USB3.0 on startup




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