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Device manager list empty, Iphone no longer recognised
Ok, time to reach out to those with way more knowledge than me!
Story starts that my iphone is no longer recognized as a device or a drive. I get the "bing bong" when plugging in the usb cable but that is it. No auto play...no itunes popping up. It is not recognized as an external drive or as a device in itunes anymore.
After doing the normal things reaching out to apple, reinstall itunes etc it is thought to be a windows problem. Needs to be solved via device manager. Device manager is empty...zip, nada, el blanko!
Now don't think i've just jumped on this forum or any other and just yelled out help. I've been through everything from simple to complicated. Done everything that everyone has suggested. It is NOT an easy fix.
I'm on an HP laptop 1 year old, I5 processor, 6gb ram running Windows 7 home premium.
Plug n play services are enabled but I do not the option to restart as it is greyed out.
Snap in dev mngmt does not change anything.
Enum permissions cannot be changed...says NO
I am running as an administrator
Safe mode does not show anything
Cannot reset child permissions, it wont let me
Removing all photos from iphone has not solved anything, there are no corrupt files there
I do not have a windows disk, the laptop never came with one so i cannot do a refresh or new install
I am running norton anti virus but disabling firewalls does nothing
I WAS using Norton utilities but someone suggested that could be the issue so i removed it - nothing!
Can anyone help me pleeeeeeeeeeeeeeease! I need new music on my iphone, its doing my nut!!! haha!