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Windows 7: Random computer freezes after installing new SSD

30 Nov 2013   #11

Windows 7 Ultimate 64bit

@whs what would I be looking for?

Other than critical I have noticed this error

The driver detected a controller error on \Device\Harddisk3\DR3

but not sure what this means.

The c drive is listed as disk 1 in computer management.

My System SpecsSystem Spec
30 Nov 2013   #12
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Sounds like a static electricity problem.
My System SpecsSystem Spec
30 Nov 2013   #13

Windows 7 Ultimate 64bit

I will try that golden.

Whs - I found out disk 3 is the external hard drive I have so thats not the problem. I do not think event viewer is going to be helpful in this situation.

As for the static electricity problem how can I be sure that is what the problem is and id it is what remedies are there?
My System SpecsSystem Spec

01 Dec 2013   #14

W7 Home Premium 32bit

Random freezes are most often the power supply. Even relatively new, they can develop a bad rail.

Swap out and see if the freezing stops. You could try borrowing a friend's, other than purchasing a new one. But I advocate having a spare to all my clients.

My next choice would be one of the ram sticks. Remove the one furthest from the cpu first. If the freezing stops, you have your answer. Still freezing, take out the one you initially left and put the other one into the closest slot to the cpu. I would not do this test until you rule out the ps.
My System SpecsSystem Spec
01 Dec 2013   #15

Windows 7 Ultimate 64bit

Well after taking goldens advice, still using the 60gb drive I powered everything off and, took the power cables out and the sata cables and then reconnected everything. Windows loaded up and a message popped up saying it detected the disks on my computer and it seems everything is stable with the 60gb disk.

Having said that I'm not 100% sure, since freezes have been quite random. With this happening to the 60gb disk at least I can kind of rule out a faulty Samsung ssd. If I try the same thing when swapping the disks out it might work and be stable.

@pscowboy - I guess psu is a possibility but testing this out is going to be difficult, I don't have the money for a new psu after buying a new ssd nor do I know anyone who can give me a spare psu.

With regards to the RAM my own experience with RAM problems is that they tend to lead to BSOD rather than freezing the computer so I think it's unlikely to be RAM related.
My System SpecsSystem Spec
01 Dec 2013   #16
Microsoft MVP

Windows 7 Ult. x64

Repeat the power cycling with the Samsung now. Lets see what happens.
My System SpecsSystem Spec
01 Dec 2013   #17

Windows 7 Ultimate 64bit

@Golden - Yeah I'm going to try that. At the moment I'm continuing using this setup just to reassure me that everything is fine plus I need to do some work on a stable machine. It's been running for 2 days now just doing everyday stuff and I've not experienced a freeze yet so I'm quietly optimistic that it should work on the Samsung ssd too.

As an aside how did you come across this solution and why does it work?
My System SpecsSystem Spec
10 Dec 2013   #18

Windows 7 Ultimate 64bit

Hi, just wanted to let everyone know that Golden's advice worked. I've got the Samsung SSD in the machine and everything seems to be running fine. The computer has been working for about 3 days and I've experienced no random freezes so far. Everything seems to be stable so I'm going to mark this as solved.

Thanks everyone.
My System SpecsSystem Spec
12 Dec 2013   #19

Windows 7 Ultimate 64bit

Hi, unfortunately I'm going to have to reopen this thread since the computer froze yet again last night. At first I just noticed the mouse suddenly becoming unresponsive and then all of a sudden the computer froze. Mouse and keyboard didn't work. Luckily the reset button was still functioning this time so I hit it and windows let me know that the computer restarted unexpectedly.

Also I turned crash dump on and I got a dump file but I'm not sure what it means. I viewed it using WhoCrashed.

Here it is:

crash dump file: C:\Windows\Minidump\121213-9250-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x101 (0x31, 0x0, 0xFFFFF880009E8180, 0x1)
file path: C:\Windows\system32\ntoskrnl.exe
Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Anyone have any ideas what this could mean?
My System SpecsSystem Spec
12 Dec 2013   #20
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Did you check in device manager whether any devices are flagged. Driver problems are difficult to tie down because there are too many.
My System SpecsSystem Spec

 Random computer freezes after installing new SSD

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