DVD driver/registry problem

KCav · 13 Dec 2013

When I open Windows Explorer, click on Computer my DVD drive is not shown!

Device Manager sees it and places an ! mark on it. When I right clicked on Properties error Code 19 appeared - "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged." I opened RegEdit and found CD/DVD ROM drives and made a screen shot, copy attached. Can someone help me find the corruption?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

I ran Uninstall driver in Device Manager and then I ran Update driver. Device Manager said Driver is up-to-date but when I looked in Windows/System32/drivers it was not there. I enter PxHipa64.sys in Search for Programs and it said, "No items match your search." I downloaded the file and placed it in Windows/System32/drivers and tried to use the Manual Update procedure in Device Manager. I could not Browse to the driver directory, so I searched for the file with Search for Programs; again it said "No items match your search."

I found the file name in Event Viewer, Error 7026. I wonder how can it be that Windows doesn't see file PxHipa64.sys except for Event Manager. Can someone explain this?

KC

fireberd · 13 Dec 2013

Here is the fix for the Code 19.

:Step 1: Start Registry Editor

Start [COLOR=blue !important][COLOR=blue !important]Registry [COLOR=blue !important]Editor[/COLOR][/COLOR][/COLOR].
Step 2: Delete the UpperFilters registry entry

In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
On the Edit menu, click Delete.
Click Yes when you receive the following message: Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry

In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the [COLOR=blue !important][COLOR=blue !important]Microsoft [COLOR=blue !important]Web [/COLOR][COLOR=blue !important]site[/COLOR][/COLOR][/COLOR].
On the Edit menu, click Delete.
Click Yes when you receive the following message: Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
Exit Registry Editor.
Step 4: Restart your computer