Lately my laptop does not read any cds or dvds when loaded into it. I have searched the forums to try and fix it by myself but when I opened the CD/DVD ROM drives under device Manager it comes up as hp CDDVDW TS-L6334 and when I double click this is says:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Please help!!
Hi courtney33. Welcome to the forum.
Please see the following from Microsoft:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
Do the first fix first, and if it does not work then do #2 and so on.
If none of these work, let us know!
Hi TVelben! It partially worked!! I can now read disks like installation software but not dvds/cds with photos on it! Any ideas about this??
ahh it works!! THANK YOU SO MUCH!
I tried all the Microsoft recommended fixes through Step 5. What finally worked was to shutdown, actually physically unplug the CD/DVD drive, start, check Device Manager (now removed), shutdown, replug in the CD/DVD drive, start, check Device Mgr & Computer - there it was! CD/DVD works fine now.
HI ive tried both of the options to fix it but it still not recognizing the DVD.. what should I do?
There are 5 options in that link. Tried all?
Also Baxter3 has shown another option two posts up.
Quote