Keyspan/Triplite USA-19 HS USB To Serial Adapter. (Madcratebuilder/Sla

Hello all,

Much thanks for the help; really appreciated.
And for your time on this.

I am running an HP Desktop Pavillion, about 3-4 yrs old, and W7, the 64 bit version.

My problem relates to trying to get my Keyspan/Triplite USA-19HS USB To Serial Adapter working again.

I haven't used it for about a year, and am now trying to get it going again.

Have Downloaded what I am pretty sure is the correct Driver/installation package from their site.
Seems to install just fine, and the Keyspan Folder is under Programs (x86) where I imagine it should be.

Also, two of the actual Drivers, and two of the .dll also ended up in the System32 Folder.
Don't understand this, but I imagine it is correct.

Have Downloaded and re-installed, now, several times, bith with and without the actual unit on the end of the cable.

No matter what I do, in Device Manager the Keyspan icon does show, but has the yellow "not-good"
mark also. Error msg when I click on it is that it cannot find, or open, the unit.
Also, essentially the same message appears in their "Assistant" program to the effect that it cannot locate the unit (even if it is plugged into the cable).

Have spoken to two of the Keyspan technical support guys. Really nice, helpful, and apparently really
know the product, but haven't been able to offer anything much more than the re-tries.
The green LED on the unit never goes on.

So,

Since it seems like it is probably something I am doing wrong, as usual, (will blame it on old age, I am wondering if you might have anything specific to suggest that I can try ? Or, thoughts on what I may be doing wrong ?
Or, ...?

BTW: I can't find the installation CD that came with the unit, so I downloaded the Driver/Installation download from their site. Do you think that perhaps the CD had something "more" on it that is essential ?

I'm totally out of ideas.

Much thanks,
Bob

The driver on there website should be more then essential.

What might be the issue, is if your system is 64 bit it might not support that and maybe only work in 32 bit machines. I noticed this is not the issue, website says it can be on 64 bit

You can also try "device manager">"ports"> and click on the properties of the new device and change it from com3 to com1 for it to work properly.

If the light does not come on, maybe its dead and the unit failed. Looks like it would still probably be covered by warranty.

Hopefully that might help.

From OP:

Hi,

Just a quick thanks.
Appreciate it.

Bob