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Windows 7: External Hard Drive no longer recognized

20 Feb 2014   #21
Microsoft MVP


Can you right click on the External Storage drive shown in error in Devices and Printers, run its Troubleshooter?

My System SpecsSystem Spec
20 Feb 2014   #22
LA Fred

Windows 7 Home Premium x64


After I reconnected the external drive, the question mark went away. However, there was still an exclamation mark on the laptop. I ran the troubleshooter on it and was led to another troubleshooter, and then another - - -

Long story short:


Please consult with device manufacturer for assistance in getting the device installed.

Do you have a shortcut for that?
My System SpecsSystem Spec
20 Feb 2014   #23
Microsoft MVP


I've given you a dozen steps which remain unaddressed including how to get the drivers. I'd start at the top.
My System SpecsSystem Spec

20 Feb 2014   #24

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Open Device manager and expand all entries - report any entries that have an next to the name.

Continue down through the entire device list, there might be more than one.
My System SpecsSystem Spec

 External Hard Drive no longer recognized

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