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Windows 7: External Hard Drive no longer recognized

20 Feb 2014   #21
gregrocker
Microsoft MVP

 

Can you right click on the External Storage drive shown in error in Devices and Printers, run its Troubleshooter?


My System SpecsSystem Spec
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20 Feb 2014   #22
LA Fred

Windows 7 Home Premium x64
 
 

Greg,

After I reconnected the external drive, the question mark went away. However, there was still an exclamation mark on the laptop. I ran the troubleshooter on it and was led to another troubleshooter, and then another - - -

Long story short:

WD SES DEVICE DRIVER SOFTWARE NOT SUCCESSFULLY INSTALLED.

Please consult with device manufacturer for assistance in getting the device installed.

Do you have a shortcut for that?
My System SpecsSystem Spec
20 Feb 2014   #23
gregrocker
Microsoft MVP

 

I've given you a dozen steps which remain unaddressed including how to get the drivers. I'd start at the top.
My System SpecsSystem Spec
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20 Feb 2014   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Open Device manager and expand all entries - report any entries that have an next to the name.

Continue down through the entire device list, there might be more than one.
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 External Hard Drive no longer recognized




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