External Hard Drive no longer recognized

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  1. gregrocker
    Posts : 50,642
       New #21

    Can you right click on the External Storage drive shown in error in Devices and Printers, run its Troubleshooter?
      My Computer
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  3. LA Fred
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #22

    Greg,

    After I reconnected the external drive, the question mark went away. However, there was still an exclamation mark on the laptop. I ran the troubleshooter on it and was led to another troubleshooter, and then another - - -

    Long story short:

    WD SES DEVICE DRIVER SOFTWARE NOT SUCCESSFULLY INSTALLED.

    Please consult with device manufacturer for assistance in getting the device installed.

    Do you have a shortcut for that?
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  4. gregrocker
    Posts : 50,642
       New #23

    I've given you a dozen steps which remain unaddressed including how to get the drivers. I'd start at the top.
    Last edited by gregrocker; 20 Feb 2014 at 23:39.
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  6. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #24

    Open Device manager and expand all entries - report any entries that have an next to the name.

    Continue down through the entire device list, there might be more than one.
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