USB3.0 PCI-e card in Device Manager but not in "My Computer"?!

Hi,

I have a Dell PowerEdge T620 Server and since it does not come with USB 3.0, I decided to upgrade. I bought a USB 3.0 PCI-e card and installed it. The card showed up in the device manager. After I installed the driver, it was recognized and everything looked fine.

When I plug in my external USB hard drive, the light on the drive goes on, signalling that it gets power, but the drive will not show up under "my computer"?! I remember seeing something briefly, when the computer booted for the first time after I had the card installed, and It said something about the PCI configuration having been changed?! Does this mean I have to "enable" the card somewhere?! Maybe in the BIOS?!

Anyhow, I tried different slots in on the Motherboard, but the result is the same: I plug my external drive in, a message pops up that the hardware has been installed fine, but I cannot see the drive!

thanks,

G

p.s. this is the card I bought: Amazon.com : Anker® USB 3.0 PCI-E Card with 4 USB 3.0 Ports and 15-Pin Power Connector for Desktops (AI410) : Computer Usb Port Cards : Computers & Accessories

p.p.s. The external drive works fine with the "standard" USB connectors.

It doesn't.

Thanks,

G

I installed the driver that came with it. Right after I did, The device manager recognized it... anyhow, I can see if I can get a newer driver!?

Thanks,

G

whs said:

I have noticed that USB3 is iffy. A PCI card is a special case anyhow. You will have to experiment a bit. Sorry I cannot be of more help.

No problem.

Thanks,

G

Confirm you hooked up the 5V molex connection. This card uses a VIA USB driver, I've never had good luck with VIA drivers and avoid them. You want the card in the fastest pci slot you have available.

The best USB3 chip/drivers are from ASMedia and tend to be spendy.

madcratebuilder said:

Confirm you hooked up the 5V molex connection. This card uses a VIA USB driver, I've never had good luck with VIA drivers and avoid them. You want the card in the fastest pci slot you have available.

The best USB3 chip/drivers are from ASMedia and tend to be spendy.

The card comes in two versions. Mine came with the SATA 15pin power connector, and YES, I hooked up the power. I also just installed the newest driver, nothing!

When you say that the card uses VIA USB driver, does that mean I could use ASMedia drivers, OR do I have to find a card that uses ASMedia drivers?!

thanks,

G

p.s. I searched for ASMedia drivers and found this:

ASUSTeK Computer Inc. -Support- Drivers and Download USB3.0

Which driver am I supposed to use?!

thanks,

G