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Windows 7: Wireless Keyboard and Mouse not responding

04 Mar 2014   #1

Windows 7 Ultimate 64 Bit
Wireless Keyboard and Mouse not responding

Hi All,

I recently built my custom PC (Just changed the cabinet), everything is working fine after the re-built but for some reason my Amkette Optimus Wireless Keyboard and Mouse.

It was working fine, but after I reinstalled my new cabinet, it is behaving weird, when the system boots up, I'm able to press the [DEL] key and get into the BIOS, but keyboard and mouse are working fine.

As soon as I reach the Windows login screen, both keyboard and mouse stop working.

Sometimes I'm able to reach to the desktop by typing in my password, but once I reach the desktop it works for a minute or so and I get the error "Software Installation Failed, windows was unable to install the device drivers" and the both keyboard and mouse stop responding and eventually I need to reset the PC.

I tried plugging in the receiver to different USB ports (2.0 as well as 3.0) as well as onto a USB Hub, it works for a minute or so once the Windows is booted up and stops responding. This is really frustrating me.

I checked the settings in the BIOS as well, everything looks fine. More over the keyboard and mouse work fine during POST most of the time.

I also did try booting into Safe Mode and check, even in the Safe Mode the keyboard and mouse stop responding as soon as the login screen is displayed.

I'm not sure from where to download and upload the drivers as the manufacturer does not have one.

Since the keyboard and mouse are not responding as soon as the windows is booted up, I'm hardly getting a chance to troubleshoot the issue, as I mentioned earlier sometimes once I reach to the desktop, I do see a message related to device driver installation failure.

This is really frustrating me, please do help me.

Eagerly waiting for a resolution.

Here is my configuration.
Corsair 400R
Corsair 450 VS PSU
AMD FX 8350 + Corsair H100i CPU Cooler
8 GB Transcend DDR3 1333 Mhz RAM
250 GB x 1 (SATA HDD)
500 GB x 2 (SATA HDD)
ASUS M5A97 Rev 2.0 MB

Thanks in Advance !

My System SpecsSystem Spec
04 Mar 2014   #2

Windows 7 Home Premium 64 bit sp1

If the problem has only occurred since you replaced the cabinet I would recheck all your connections again, such as, HHDs' both power & SATA, all PSU to motherboard leads etc., to make sure they are all plugged in properly.
My System SpecsSystem Spec
04 Mar 2014   #3

Windows 7 Ultimate 64 Bit

Thanks for your reply Ranger4

I did check all the connections, the problem is intermittent.
More over not getting room to troubleshoot or reinstall the drivers.
My System SpecsSystem Spec

04 Mar 2014   #4

Windows 7 Home Premium 64 bit sp1

Do you have a wired keyboard & mouse that you can try to see if they work, as you seem to be saying it is a driver problem, so I assume you are referring to the wireless keyboard & mouse drivers. I am I correct on this.
My System SpecsSystem Spec
04 Mar 2014   #5

Windows 7 Ultimate 64 Bit

Let me see, whether I can arrange a wired keyboard and mouse and give it a try.
My System SpecsSystem Spec

 Wireless Keyboard and Mouse not responding

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