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Windows 7: USB Mouse keeps cutting out

14 Mar 2014   #1

Windows 7 Enterprise x64
USB Mouse keeps cutting out


I have searched this forum and many others for solutions to this issue and have tried many of the proposed solutions.

Basically my Logitech G400 (which I have had no issues with on this machine since I got it many months ago) keeps cutting out for a second or two and then comes back. It does this randomly as far as I can tell, sometimes as much as 4-5 times in 10 seconds, sometimes once a minute. Also as far as I can tell it only cuts out while using the mouse (ie moving the mouse,scrolling, clicking buttons) it doesnt cut out if you just leave the mouse still. So far I have tried:

  • Tried the problem mouse on my work PC all day today as well as on another of my home laptops and had no cut outs
  • Tried using the mouse in all of the USB ports
  • Tried using a different mouse (dont get this issue when using a different mouse)
  • Tried uninstalling mouse driver then rebooting
  • Tried running SFC /scannow
  • Tried turning off power management in device manager for all USB ports and USB devices
  • Checked event viewer, no errors relating to the mouse
  • Tried installing newest Intel Management Engine Interface Drivers
So from this I can tell it is not an issue with the mouse itself, it is an issue with this mouse on this machine therefore being a driver/software issue.

I noticed that sometimes when it cuts out several times within a very short period of time one of the "HID-Compliant device" entries in device manager has a yellow exclamation mark next to it momentarily but as soon as the mouse starts working the exclamation mark disappears, I have tried uninstalling this entry and then rebooting but the issue still occurs.

Any help is much appreciated as this is REALLY starting to bug me.

My System SpecsSystem Spec
14 Mar 2014   #2

Windows 10 64 bit

I have that problem with a Logitech wireless mouse on my Recording Studio PC, which is what I have listed in the "My System Specs". I have a Microsoft wireless mouse and I do not have the problems. I have several different Logitech Wireless mice and they are all flakey. I also have a Logitech wireless keyboard and it too is an issue. Along with the wireless Microsoft mouse I mentioned, I also have a Microsoft wireless keyboard and it too works without problems.

The motherboard has been replaced, as I sent it back for warranty repair because of some other problems (and also noted the flakey keyboard/mouse operation). The repaired motherboard (looks like a new board) does the same thing with the Logitech. However, I have a second desktop with an ASUS motherboard and a Lenovo Laptop and the Logitech's work OK with those.
My System SpecsSystem Spec
14 Mar 2014   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I don't know if this will help but it helped me.

I got rid of Logitech a long time ago just because of such things. They would work here and there and sometimes no where. I got tired of fooling with them and have been using Microsoft mouse and keyboards with no problem.
I never did figure out the problem with Logitech and didn't want to spend the rest of my life looking for the answer.
My System SpecsSystem Spec


 USB Mouse keeps cutting out

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