Just updated my iPhone to new ios - now getting error message

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  1. Posts : 46
    Windows 7 Ultimate N 64-bit
       #1

    Just updated my iPhone to new ios - now getting error message


    I think this problem I'm having has as much (or more) to do with Windows as it does with the iPhone. That's why I'm posting it here, but I've also posted it to the Apple Support Community, hoping somebody somewhere knows how to fix this.

    Just a little background. I've had "ownership issues" with certain files on my computer and I'm pretty sure this is causing the problem. I've posted about this ownership issue before on here, but was never able to resolve the general issue. In this instance, I would be content with a solution to just this specific problem. And, by the way, I've tried creating new user accounts to try to solve this and that just doesn't work for me.

    Just updated my iPhone 5S to the new ios through itunes on my computer. Now I'm getting this 0xE800000A error message. This actually happened right after I updated while the phone was still connected to the computer. It says "iTunes could not connect to the iPhone. An unknown error has occurred 0xE800000A." On the phone, it keeps popping up that annoying "trust this computer?" box.

    This has happened to me before, but the solutions I've used for this problem before don't work now. I have Windows 7 Ultimate N. The usual solution found on the internet says to delete the Lockdown folder in C://ProgramData/Apple, but this does not work for me. In fact, that "solution" makes it worse as, when I do that, the error message pops up immediately without even giving me the chance to try the "validation" step.

    Thanks in advance for any help someone can give me.
      My Computer


  2. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #2

    Have you tried pressing ok or yes?
      My Computer


  3. Posts : 46
    Windows 7 Ultimate N 64-bit
    Thread Starter
       #3

    Are you serious?
      My Computer


  4. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #4

    Could you post a picture of the box?
      My Computer


  5. Posts : 46
    Windows 7 Ultimate N 64-bit
    Thread Starter
       #5

    Here's one I pulled off of Google. It's exactly the same as the one on my phone.
    Attached Thumbnails Attached Thumbnails Just updated my iPhone to new ios - now getting error message-ios-7-trust-computer-alert.png  
      My Computer


  6. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #6

    Run a full scan with http://downloads.malwarebytes.org/mbam-download.php to make sure you are not infected.
      My Computer


  7. Posts : 46
    Windows 7 Ultimate N 64-bit
    Thread Starter
       #7

    I had already done that plus I ran an Avast scan, Super anti-spyware, and Adwcleaner. Nothing was found.
      My Computer


  8. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #8

    OK then try clicking trust since it is your own computer.
      My Computer


  9. Posts : 46
    Windows 7 Ultimate N 64-bit
    Thread Starter
       #9

    I know you're trying to help, but seriously, don't you think I've done that already?

    This "trust" box has popped up before and it's usually just a matter of hitting "trust" and, viola, everything is fine.
      My Computer


  10. Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       #10

    Maybe the system update made it forget the devices that it trusts.
      My Computer


 
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